Buses replace trains to / from Shepperton until approximately 20:30 

Route(s) affected

Between Shepperton and London Waterloo

Description

A tree blocking the railway between Kempton Park and Hampton means that all lines are blocked. As a result, trains are unable to run to / from Shepperton and will be revised.

Disruption is expected until approximately 20:30.

Customer advice:

Specialist teams are working to clear the tree from the track. It isn't yet known when the lines are expected to reopen.

As a result, London Waterloo to Shepperton services will terminate and restart at Fulwell until further notice.

Your ticket can be used at no extra cost, on the following services:

• White Bus route 458 between Staines - Shepperton - Walton-on-Thames - Hersham - Esher - Hinchley Wood - Thames Ditton - Surbiton - Kingston

• White Bus route 555 between Walton-on-Thames - Shepperton - Sunbury - Ashford (Surrey) - Heathrow Airport

• Falcon Buses route 557 between Addlestone - Chertsey - Shepperton - Upper Halliford - Sunbury

• Falcon Buses route 400 between Staines - Ashford (Surrey) - Shepperton - Walton-on-Thames

• London Buses on the routes between Fullwell - Strawberry Hill - Teddington - Kingston - Norbiton - Raynes Park - Wimbledon in both directions until further notice

South Western Railway have arranged replacement buses to run between Shepperton and Twickenham calling at all stations. These are in place now, but buses are not running to a set timetable.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.