No trains between London Waterloo and Shepperton until approximately 20:00 

Route(s) affected

Between London Waterloo / Wimbledon / Kingston and Shepperton

Description

Heavy rainfall has flooded the railway between Fulwell and Shepperton. This has closed all lines running between these stations.

As a result, trains are unable to operate. Trains running between London Waterloo and Shepperton will be cancelled in full.

Disruption is expected until 20:00.

Customer advice:

As a result of heavy rain and flooding on the railway, South Western Railway are unable to run any services between Fulwell and Shepperton.

The response team are on site and are working to make it safe for the lines to be reopen. At the moment there is no estimate available for when the lines will reopen. You will be provided with further information when it becomes available.

Windsor and Reading services:

At the moment all services between London Wateroo and Shepperton are suspended in both directions.

Fulwell, Hampton, Sunbury, Kempton Park, Upper Halliford and Shepperton stations will not be served until further notice.

How do I get to my destination?

A rail replacement bus service is in now in place and are calling all stations between Shepperton and Fulwell in both directions.

Customers for stations between Fulwell and Shepperton are advised to take the first available service to Teddington and change for rail replacement buses for stations to Shepperton.

Customers at Fulwell, Hampton, Sunbury, Kempton Park, Upper Halliford and Shepperton are advised to travel on replacement buses to Teddington and change for train services.

Your ticket can be used at no extra cost on London Buses between Teddington and Shepperton in both directions.

Further information:

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.