Disruption between South Croydon and East Croydon expected until 16:00  

Route(s) affected

Gatwick Express between Brighton and London Victoria

Southern between Ore / Eastbourne / Portsmouth Harbour / Bognor Regis / Littlehampton / East Grinstead / Reigate and London Victoria.

Thameslink between Brighton / Three Bridges and Bedford, and between Brighton and Cambridge, and also between Horsham and Peterborough

Description

Urgent repairs to the track between South Croydon and East Croydon mean that some lines are disrupted. As a result, trains may be cancelled, delayed by up to 20 minutes or revised.

Disruption is expected until 16:00.

Customer advice:

If you are travelling through South Croydon, you may need to change trains more times than usual, or use an alternative route to reach your destination which will extend your travel time by up to 20 minutes.

The service is expected to be amended as follows:

Southern services between London Victoria and Reigate will be suspended until further notice.

• Passengers travelling between Redhill and Reigate will be able to use their tickets on Great Western Railway services at no extra cost, and on alternative Southern or Thameslink services between Redhill and London

• Please note that Great Western Railway services are currently subject to some disruption on this route, and will not run between Gatwick Airport and Redhill.

Gatwick Express services will be suspended until further notice.

Thameslink services between Three Bridges and Bedford will not stop at South Croydon in the direction towards London only. Trains from London will continue to call as booked.

• Passengers for South Croydon travelling on Thameslink services should change at Purley for alternative Southern services, which will still call en route to London

You can use your ticket to travel at no extra cost on:

• Southern and Thameslink services on any reasonable route to / from London

• Great Western Railway services between Redhill and Reigate

• London Underground on any reasonable route between London terminals

Planning your journey:

To help you plan your journey, you can find an alternative route guide.

Please check journey planners and station information boards before you travel and allow extra time to reach your destination.

The live departure boards and the live map can be used to see if your journey has been affected.

You can also use the Southern app to find up-to-date travel information.

Can you tell me more about the incident?

Following earlier reports of a possible issue with the track in the affected area, Network Rail have had to put a speed restriction in place.

Your journey may be delayed by this, and in some cases, there may be some service changes, as this means the network has lower capacity, because trains take longer to travel along each section of track.

Staff are working with track engineers to ensure repairs are planned and completed as quickly as possible. Often, if these works involve the route being closed or a need for complex machinery, they'll need to happen overnight or during a weekend closure. Speed restrictions help prevent any further track damage until this is done.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.