Major disruption at Staines expected until 13:00 

Route(s) affected

Between London Waterloo and Windsor & Eton Riverside / Weybridge / Reading

Description

There is a fault with the signalling system at Staines, resulting in all lines being blocked.

Trains running through this station may be cancelled, delayed by up to 90 minutes or revised.

Major disruption is expected until 13:00.

A visual disruption map video is available.

Customer advice:

Trains between London Waterloo and Reading via Richmond will be diverted after Clapham Junction and will call additionally at Weybridge, Addlestone, and Chertsey . These services will not call at Richmond, Twickenham, Feltham, or Staines.

Trains between London Waterloo and Addlestone services will be suspended until further notice.

Your ticket can be used, at no extra cost, on the following services in both directions:

London Underground:

• Bakerloo line between London Waterloo and London Paddington

• District line between Richmond and Embankment. Change for the Northern or Bakerloo line for London Waterloo

• Northern line between London Waterloo and London Paddington

Rail:

• Elizabeth line between London Paddington and Reading

• Great Western Railway services between London Paddington and Reading

Buses:

• Falcon Buses

  • 456 between Staines - Chertsey - Addlestone - West Byfleet - Woking

  • 461 between Chertsey - Addlestone - Weybridge - Walton-on-Thames - Hampton Court - Kingston

• London Buses between Staines, Ashford, Feltham, Whitton, Twickenham, St Margarets, Richmond

• Reading Buses between:

  • 3 between Reading and Wokingham

  • 4 and 4a between Reading - Earley - Winnersh Triangle - Winnersh - Wokingham - Bracknell

  • 500 between Reading and Winnersh Triangle

  • 702 London Line between Windsor and London Victoria Green Line Coach Station

• Thames Valley Buses between:

  • 1 between Ascot - Sunningdale - Windsor

  • 128 & 129 between Wokingham - Winnersh - Reading

  • 151A between Bracknell and Wokingham

  • 703 between Bracknell - Ascot – Windsor

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline - South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.