Major disruption between London and Stevenage expected until the end of the day 

Route(s) affected

Great Northern between London Kings Cross and Letchworth Garden City / Royston / Cambridge / Ely / Kings Lynn, and also between Moorgate and Welwyn Garden City

All LNER service to / from London Kings Cross

Thameslink between Horsham / London Kings Cross and Peterborough, and also between Brighton / London Kings Cross and Cambridge

Description

A person has been hit by a train between London and Stevenage. As all lines are currently closed, trains may be cancelled, delayed by up to 60 minutes or diverted.

Major disruption is expected until the end of the day.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

LNER customer advice:

Your ticket can be used at no extra cost on alternative train services, up to 2 hours before or after the cancelled service or on either of the two LNER services before or after this train, whichever is most appropriate to help you to complete your journey.

You can also use your ticket on Northern services via any reasonable route at no extra cost.

Great Northern and Thameslink customer advice:

No trains will run between Welwyn Garden City and Stevenage until further notice. All services between London and Peterborough/Cambridge/Kings Lynn will divert via Hertford North.

Please allow an extra 60 minutes for journey this evening, and check station screens and journey planners for the latest information.

This incident affects the following:

Services between:

• London Kings Cross and Cambridge/Kings Lynn

• Moorgate and Welwyn Garden City/Letchworth Garden City

• Brighton and Cambridge

• Horsham and Peterborough

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please stay on board and listen for updates. You can also ask staff if you need more information. Staff know where you are and are working to get you moving as soon as possible.

For your safety, please don’t leave the train unless instructed. Other trains may still be running, so staff can clear the area, and the tracks can be very dangerous.

Passengers at the following stations, that need to travel to Stevenage and beyond, may find it quicker to take a train to Finsbury Park, and catch a return service via Hertford North. Please check journey planners for this route:

• Hatfield

• Welham Green

• Brookmans Park

• Potters Bar

• Hadley wood

• New Barnet

• Oakleigh Park

• New Southgate

Ticket acceptance

Your ticket will be accepted, at no extra cost, on the following:

• Mutually on Thameslink and Great Northern between London and Stevenage

• Greater Anglia services between London Liverpool Street and Cambridge

• London Underground via any reasonable route

• London buses between London and Potters Bar / Crews Hill

Planning your journey:

You can see live maps of the network here:

• Thameslink live map

• Great Northern live map

These maps will show where your journey is likely to be affected.

You can also use the Great Northern and Thameslink apps to find up-to-date information.

Replacement buses:

Great Northern / Thameslink arranged some replacement buses at Welwyn Garden City and Stevenage that you may be able to use to reach your destination. They are expected to arrive at approximately 23:30. These buses will be under the control of local station teams.

Can you tell me more about the incident?

A person has been hit by a train on this part of the network, and local staff are working with Network Rail and the emergency services to deal with this incident as sensitively, quickly and safely as possible.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.