Major disruption between London and Stevenage expected until 15:00 

Route(s) affected

Grand Central between London Kings Cross and Bradford Interchange / Sunderland

Great Northern between London Kings Cross and Letchworth Garden City / Cambridge and also between Moorgate and Stevenage

Hull Trains between London Kings Cross and Hull / Beverley

LNER between London Kings Cross and Bradford Forster Square / Harrogate / Newcastle / Edinburgh

Lumo between London Kings Cross and Edinburgh / Glasgow Queen Street

Thameslink between Brighton and Cambridge and also between Horsham and Peterborough

Description

A person has been hit by a train between London and Stevenage. To allow the emergency services to safely access the railway and carry out their work, all lines running between these stations are currently closed.

Trains may be cancelled, delayed by up to 60 minutes or revised.

Major disruption is expected until 15:00.

A visual disruption map video is available.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Hull Trains customer advice:

Services between London Kings Cross and Hull will be diverted and may be delayed.

You should continue to travel as planned, however your journey may be delayed.

LNER customer advice:

You can use your ticket at no extra cost on the following services:

• Avanti West Coast between London Euston, Manchester and Glasgow Central / Edinburgh

• TransPennine Express between Manchester, Leeds and York / Newcastle

• Northern between Carlisle and Newcastle

• East Midlands Railway between London St Pancras International, Leicester and Sheffield

• CrossCountry between Sheffield, Doncaster / Leeds, York and Newcastle / Edinburgh

• Greater Anglia between London Liverpool Street, Stevenage and Peterborough

• Great Northern and Thameslink between London Kings Cross, Stevenage and Peterborough

• Hull Trains between London Kings Cross and Doncaster

• Grand Central between London Kings Cross and York

• Lumo between London Kings Cross and Edinburgh

Please see the alternative route map for more details.

Lumo customer advice:

Services between London Kings Cross and Edinburgh will be diverted and may be delayed.

You should continue to travel as planned, however your journey may be delayed.

Great Northern and Thameslink customer advice:

No trains can run between Welwyn Garden City and Stevenage until further notice.

Great Northern and Thameslink would strongly advise delaying your travel until later. If you are already on a train your journey will take longer than usual. Trains may be subject to delays and cancellations. Some services will only run on parts of their normal routes. This means that you may need to use an alternative method to reach your destination.

Please allow at least an extra 60 minutes additional time if you decide to travel now.

Please talk to station staff, look at the information boards or check your journey planner for the most recent information.

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information. Thameslink will get you moving as soon as possible. They are aware of your location, and their teams will be doing everything they can to help you continue your journey.

Please don't leave the train unless you are asked to do so. Other trains may still be moving in the area, and the track is also a very hazardous environment.

How is the Great Northern service changing?

While this disruption is ongoing, the following changes will be made to Great Northern services:

• Trains that normally run between Kings Cross and Kings Lynn will only run between Cambridge and Kings Lynn

• Trains that normally run between Kings Cross and Cambridge will have a reduced hourly service

• Trains that normally run between Moorgate and Stevenage will have a reduced hourly service

How is the Thameslink service changing?

While this disruption is ongoing, the following changes will be made to Thameslink services:

• Trains that normally run between Brighton and Cambridge are cancelled until further notice

• Trains that normally run between Horsham and Peterborough will run fast between East Croydon and Gatwick Airport

• Trains that normally run between Three Bridges and Bedford will call additionally at Coulsdon South and Merstham

Can I use my ticket with another operator?

You can travel on the following services at no additional cost:

• Great Northern services via Hertford North

• Thameslink services via any reasonable route

• Southern services between Gatwick Airport and London Victoria

• Gatwick Express services between Gatwick Airport and London Victoria

• LNER services between Kings Cross, Stevenage and Peterborough

• East Midlands Railway services between Cambridge and Ely

• Greater Anglia services between London Liverpool Street and Hertford East / Cambridge and Ely

• Elizabeth line services between London Liverpool Street Farringdon – change at London Liverpool Street for Enfield Town on the London Overground route

• London Buses between London Blackfriars and Potters Bar

• London Underground on routes across central London, including between London Terminals and High Barnet / Cockfosters

• Arriva Buses:

  • 55 between Stevenage and Letchworth

  • 100 / 101 between Luton, Hitchin, and Stevenage.

  • 301 between St Albans, Hatfield, Welwyn Garden City, Knebworth and Stevenage

  • 302 between St Albans, Hatfield, and Welwyn Garden City.

  • 724 between St Albans City and Hatfield, Welwyn Garden City, and Hertford North

Rail replacement buses

Great Northern and Thameslink have been able to resource some replacement buses, so you may be able to use these to get to your destination.

These buses will operate between Welwyn Garden City and Stevenage.

Where possible, schedules for these buses will be shown on journey planners, so you can see the next services from your station. If not, they'll be under the control of local station teams.

The bus suppliers will be Britania, Richard Taylor and A2B buses.

Planning your journey:

You can check train departures from your station here:

• Thameslink live departure boards

• Great Northern live departure boards

You can view live maps of the network here:

• Thameslink live route map

• Great Northern live route map

You can also see the alternative route guides here:

• Thameslink alternative route guide

• Great Northern alternative route guide

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

Thameslink's app will also help you plan your journey.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.