Disruption in the Sutton area until the end of the day 

Route(s) affected

Southern between London Victoria and Sutton / Epsom Downs / Dorking / Horsham, and between between London Bridge and Epsom

Thameslink between St Albans City and Sutton

Description

A points failure in the Sutton area means some lines are blocked. Trains running through this station may be cancelled, delayed by up to 20 minutes or revised.

A visual disruption map video is now available.

Disruption to Southern services is expected until the end of the day.

Thameslink services running between Mitcham Junction and Sutton are in recovery as these lines have now reopened.

Customer advice:

Services between London Bridge and Epsom are unable to run until the end of the day.

If you are travelling on this route, you will need to use alternative routes to complete your journey.

If you are travelling from London Bridge towards Epsom this evening, Southern recommend travelling from London Victoria instead, as services will continue to run towards Epsom and Sutton via West Croydon from there.

If your ticket is to / from London Bridge, your ticket will be accepted at no extra cost on alternative Southern services, as well as the London Underground services between London Bridge and London Victoria. Travelling via this route may extend your journey by up to 30 minutes.

Ticket acceptance:

To help you complete your journey, your ticket will be accepted, at no extra cost on:

• Southern and Thameslink services on any reasonable route towards your destination

• Southeastern services between London and Herne Hill

• London Trams services between Wimbledon and Croydon

• South Western Railway services between London and Wimbledon / Dorking

• Great Western Railway services between Dorking Deepdene and Redhill / Gatwick Airport

• London Buses on any reasonable route towards your destination

• Metrobus services on route 93 between Horsham and Dorking

Planning your journey:

You can see the live departure boards, and view a live map of the network.

You can also view an alternative route guide.

You can use the Southern app to find up-to-date information.

Please check journey planners and station information boards before you travel and allow extra time to reach your destination.

Can you tell me more about the incident?

Points are movable sections of track that allow trains to be routed to their destination. In this case, trains were being disrupted by a fault with points at Sutton.

Points can stop moving correctly for several reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.

Network Rail's specialist Signalling & Telecoms teams will need to carry out further works at the site overnight. Until this is done, some services will continue to be unable to run.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.