Disruption between Bournemouth and Brockenhurst until the end of the day 

Route(s) affected

between Bournemouth and Brockenhurst

Description

Flooding in the Sway area means all lines are blocked. Trains running between Bournemouth and Brockenhurst may be cancelled, delayed by up to 40 minutes or revised.

Disruption is expected until the end of the day.

Customer advice:

Following initial checks made by engineers, all lines through Sway will most likely be suspended until the end of the day.

Your ticket can be used, at no extra cost, on the following services:

• Bluestar Buses 7, 8, 9, 11 and 12 between Southampton - Millbrook - Redbridge – Totton

• Morebus 1A, 1B and 1C between Bournemouth - Pokesdown - Christchurch

• Morebus 22 between Bournemouth and Pokesdown

• Morebus M1 and M2 between Bournemouth - Branksome - Parkstone – Poole

• Morebus 16 and 17 between Bournemouth - Branksome - Parkstone – Poole

• Morebus 8 and 9 between Poole and Hamworthy

• Morebus 40 between Poole and Wareham

• First Bus 10 between Weymouth - Upwey – Dorchester

Replacement buses have been arranged to run on the following routes:

• One double decker coach is on route to Weymouth with an estimated arrival time of 22:00 and will act under staff instruction

• One coach is on route to Bournemouth with an estimated arrival time of 22:20 and will act under staff instructions

• One coach is on route to Southampton Central with a due time of 22:30. This bus can only go direct to Bournemouth

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Southampton and Weymouth. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.