Disruption between Norwood Junction and New Cross Gate expected until 15:00 

Route(s) affected

between Norwood Junction and New Cross Gate

Description

A fault with the signalling system between Norwood Junction and New Cross Gate means that some lines towards London Bridge is blocked. As a result, trains running between these stations may be cancelled, delayed or revised.

This is expected until 15:00.

Customer advice:

You may need to change trains to complete your journey and allow extra time to arrive at your destination.

Trains that normally run from Three Bridges to Bedford will divert to run via Selhurst, Streatham and Herne Hill instead.

Please talk to station staff, look at information boards or check your journey planner for the latest information.

Planning your journey:

To help you with your journey, you can view the live departure boards and also a live map of the network.

You can also see an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can also use the Southern app to find up-to-date information.

Can you tell me more about the incident?

A track circuit failure will disrupt your journey in the New Cross Gate area.

This part of the network uses track circuits to detect the position of trains. These are electrical systems which monitor whether a train is on a section of track. They operate as part of the signalling system, which is designed to be "fail safe".

When a track circuit fails, the signalling system will interpret this as a train remaining in place, even though there may not be a train present at all, or the previous service may have long since left the area.

As a result, further trains cannot be automatically allowed onto the relevant section of track. Train drivers will be stopped by red signals on approach. They will then get verbal permission from the signaller so that they can proceed, and will run at a heavily-reduced speed as far as the next signal. This is so that the drivers will stop safely if they see anything ahead of them.

In some areas, the sections between signals can be several miles long, so this can result in delays building up. Even with shorter sections of track affected, there would still be a delay of at least a few minutes to each journey.

Track circuit faults can be caused by a number of different issues, including electronic faults or obstructions on the track. Network Rail manage the signalling system, including track circuits, and their staff will be investigating as quickly as possible

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.