Disruption between Norwood Junction / Crystal Palace and New Cross Gate expected until 10:00 

Route(s) affected

London Overground between West Croydon / Crystal Palace and Highbury & Islington

Southern between Norwood Junction / Crystal Palace and New Cross Gate

Description

There is a safety inspection of the track between Norwood Junction / Crystal Palace and New Cross Gate, means that fewer Southern trains are able to run on the line towards London Bridge. London Overground trains running between Norwood Junction / Crystal Palace and New Cross Gate may experience delays.

As a result, trains running between these stations may be delayed by up to 10 minutes or revised.

Disruption is expected until 10:00.

Southern customer advice:

A safety inspection of the track near Sydenham is causing disruption to trains between East Croydon and New Cross Gate. This is only affecting North-bound trains.

You may face some delays or alterations to your journey. Please allow at least an extra 20 minutes to complete your journey.

Trains will be running non stop between Crystal Palace and London Bridge. If you require stations between Sydenham and New Cross gate, you can use your existing ticket on the London Overground between Crystal Palace/Sydenham and Highbury and Islington. Alternatively, you can use London Buses between Sydenham and London Bridge to reach your destination.

For the latest information, please check station boards or the online journey planners.

Ticket Acceptance:

You can use your existing ticket at no extra cost on the following services:

• Alternative Southern services between East Croydon and London Bridge

• Thameslink services between East Croydon and Central London

• London Overground between Crystal Palace, Sydenham and Highbury & Islington

• London Underground between all London terminals

• London Buses between Sydenham and London Bridge

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Southern’s WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about the incident?

There has been a report of a possible issue with the track in this area. Network Rail's engineers are attending as quickly as possible to carry out a detailed inspection.

There are various different types of defects, and the first advice usually comes from drivers or other staff travelling through the area. Response staff will check the location which has been specified and find out whether the track is still supported correctly, whether the rails themselves are in the usual condition, and if there are any problems with the fixings and metalwork which attach the rails to the sleepers.

Until this is done, trains have to run at a reduced speed in the affected direction. This is a necessary safety precaution.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.