No trains between Surbiton and Hampton Court until approximately 20:00 

Route(s) affected

Trains between London Waterloo and Hampton Court

Description

A fault on a train at Thames Ditton means that all lines running through this station are closed.

As a result, trains running between London Waterloo and Hampton Court will be revised to operate between London Waterloo and Surbiton only.

Disruption is expected until 20:00.

Customer advice:

The train crew are in contact with the fleet maintenance team who are investigating and working towards fixing the fault.

As a result:

• Train service is suspended between Surbiton and Hampton Court

• Hampton Court and Thames Ditton will not be served

Your ticket can be used, at no extra cost, on the following services:

• London buses on the routes between Surbiton - Thames Ditton - Kingston - Hampton Court - Chessington South

• Falcon bus routes as follows:

  • 514 and 515 between Kingston - Surbiton - Thames Ditton - Esher - Hersham - Walton-on-Thames – Weybridge

  • 715 between Guildford - Cobham - Esher - Hinchley Wood - Thames Ditton - Surbiton - Kingston

To help you complete your journey; South Western Railway have arranged replacement buses to run between Hampton Court and Surbiton calling at Surbiton, Thames Ditton and Hampton Court in both directions. These are in place from 16:40, but buses are not running to a set timetable.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.