Lines reopened: disruption between Horsham / Haywards Heath and Gatwick Airport expected until 12:00 

Route(s) affected

Gatwick Express between Brighton and London Victoria

Southern between Portsmouth Harbour / Bognor Regis / Littlehampton / Ore / Eastbourne and London Victoria

Thameslink between Brighton and Bedford / Cambridge, between Horsham and Peterborough, and also between Three Bridges and London Bridge / Bedford

Description

The lines have now reopened following a points failure at Three Bridges.

Whilst service recovers, train services running between Horsham / Haywards Heath and Gatwick Airport may still be cancelled, delayed by up to 30 minutes or revised.

Disruption is expected until 12:00.

Customer advice:

Trains are now starting to run from Three Bridges.

There will still be some residual disruption whilst service returns to normal after an earlier points failure at Three Bridges. This means some trains will be delayed, cancelled and subject to last minute service alterations. Some trains will also be starting, terminating or restarting at a different station to normal. Make sure you leave at least an additional 30 minutes to complete your journey.

Ticket Acceptance:

You may use your existing ticket on the below services at no additional cost:

• Alternative Southern trains on any route between the south coast and London

• Thameslink services between Brighton, Horsham and any London station

• London Underground services between London Bridge and London Victoria via any underground station

Metrobus on the below routes:

• 3 between Gatwick Airport, Three Bridges, and Crawley

• 10 between Crawley and Gatwick Airport

• 20 between Three Bridges and Gatwick Airport

• 100 between Gatwick Airport, Crawley, and Three Bridges

• 271 between Crawley and Haywards Heath

• 272 between Crawley, Three Bridges and Haywards Heath

• 291 between Crawley and Three Bridges

Please check before you travel using online journey planners and live departure boards for the latest information.

Planning your journey:

You can see the live departure boards and a live map of the network.

You can also see alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner. You can also use the Southern app to find up-to-date information.

Can you tell me more about the incident?

An earlier points failure is affecting some routes through this area.

Points are moveable sections of track that guide trains onto different routes at junctions. If they develop a fault due to obstructions, electronic failures or other issues, trains cannot safely pass.

This situation has now been resolved by Network Rail but there will be some disruption whilst service returns to normal.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.