Lines reopened: disruption through Tulse Hill expected until 18:00  

Route(s) affected

Southern between London Bridge and Streatham Hill Beckenham Junction / East Croydon / Sutton

Thameslink between St Albans City and Sutton

Description

Following a road vehicle striking a bridge at Tulse Hill all lines have reopened. As service recovers, trains through this station may still be cancelled, delayed by up to 30 minutes or revised.

Disruption is expected until 18:00.

Customer advice:

Trains can now run through Tulse Hill again. You can now travel on your booked route.

Staff are working to return to the scheduled timetable, but please continue to check journey planners and station information boards before you travel. Some trains in the area will still be disrupted, and your journey may take up to 30 minutes longer than usual.

Can I use my ticket with another operator?

You can travel on the following services at no additional cost:

• London buses between Sutton and Wimbledon

• London underground between all London terminals

• Southern services via Clapham Junction

• South Western Railway via Wimbledon

• Thameslink services Norwood Junction

• Tramlink between Beckenham Junction, East and West Croydon, Mitcham and Wimbledon

Please note, if you have not yet started your journey, it may now be faster to wait for the next available train towards your destination.

Planning your journey:

You can use live departure boards and a live map of the network. This will now show where your journey is likely to be delayed.

You can also use the alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can also use Southern / Thameslink app to get more information about your journey.

Can you tell me more about the incident?

We've been told that a road vehicle has struck a railway bridge in this area.

This means that trains have been stopped on all lines over the bridge, so your train won't be able to travel on this route at the moment. Network Rail will be sending engineers as quickly as possible to check the bridge for any damage, and if it's safe to do so, the route will be reopened.

If you see a vehicle hitting a bridge, or you think a bridge has been damaged, please report it using the phone number on the identification plate fixed to the bridge. If no plate is provided, please report it to the police by calling 999.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.