Disruption in the Tulse Hill area expected until 14:00 

Route(s) affected

Southern between London Bridge and Beckenham Junction / East Croydon

Thameslink between St Albans City and Sutton

Description

A road vehicle has collided with a bridge in the Tulse Hill area meaning that all lines have been closed. As a result, trains running through Tulse Hill may be delayed by up to 45 minutes, cancelled or revised.

Disruption is expected to continue until 14:00.

Customer advice:

No trains are currently able to run through Tulse Hill until further notice. This is due to a lorry colliding with a bridge in the Tulse Hill area. You will need to use an alternative route to reach your destination.

Your Journey will take longer than normal and you should allow an additional 45 minutes extra to reach your destination.

For the latest information check station screens, speak to station staff and use our online journey planners.

The following stations will not be served by Thameslink services until further notice:

• Wimbledon

• Wimbledon Chase

• South Merton

• Morden South

• St. Helier

• Sutton Common

• West Sutton

• Sutton

If you are travelling to or from these stations, you can use your ticket to travel on London buses between Wimbledon and Sutton. Then connect via train services from these stations. You can also connect with Morden Underground station for Tube routes into central London. Using alternative travel will add at least an additional 20 minutes to your journey today.

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information. Train operators will get you moving as soon as possible. They are aware of your location, and their teams will be doing everything they can to help you continue your journey.

Please don't leave the train unless you are asked to do so. Other trains may still be moving in the area, and the track is also a very hazardous environment. In areas where the trains are powered by an electric third rail, this usually stays live and dangerous during incidents, and looks the same as other rails.

Planning your journey:

You can use live departure boards, a live map of the network and the alternative route guide to help you.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The Southern app will also help you plan your journey.

Ticket Acceptance:

You may use your ticket at no extra cost on the following:

• Alternative Southern services via Clapham Junction

• Alternative Thameslink services via Norwood Junction

• South Western Railway between London Waterloo and Wimbledon

• London Underground between all London terminals

• London Trams between East Croydon and Beckenham Junction / Wimbledon and Reeves Corner

• London Buses between London terminals and Wimbledon, Sutton

Can you tell me more about the incident?

Southern and Thameslink have been told that a road vehicle has struck a railway bridge in this area.

This means that trains have been stopped on all lines over the bridge, so your train won't be able to travel on this route at the moment. Network Rail will be sending engineers as quickly as possible to check the bridge for any damage, and if it's safe to do so, the route will be reopened.

Network Rail will be sending engineers as quickly as possible to check the bridge for any damage, and if it's safe to do so, trains will be allowed to run at their usual speeds.

If you see a vehicle hitting a bridge, or you think a bridge has been damaged, please report it using the phone number on the identification plate fixed to the bridge. If no plate is provided, please report it to the police by calling 999.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.