No trains between Uckfield and Edenbridge Town until approximately 15:15 

Route(s) affected

Between Uckfield and London Bridge

Description

A fault on a train between Uckfield and Oxted means all lines are blocked.

As a result, no trains will run between Uckfield and Edenbridge Town.

Disruption is expected until approximately 15:15.

Customer advice:

No trains can run between Uckfield and Edenbridge Town until further notice.

We would strongly advise delaying your travel until later. If you are already on a train your journey will take longer than usual.

Trains may be subject to delays and cancellations. Some services will only run on parts of their normal routes. This means that you may need to use an alternative method to reach your destination. Please allow at least an extra 60 minutes additional time if you decide to travel now.

Please talk to station staff, look at the information boards or check your journey planner for the most recent information.

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information. Southern will get you moving as soon as possible. They're aware of your location, and teams will be doing everything they can to help you continue your journey.

Please don't leave the train unless you are asked to do so. Other trains may still be moving in the area, and the track is also a very hazardous environment. In areas where the trains are powered by an electric third rail, this usually stays live and dangerous during incidents, and looks the same as other rails.

Replacement buses:

Operators have requested buses from their suppliers, but we haven't had confirmation of these yet.

If Southern can provide a bus service, we'll let you know by updating this message.

Bus journeys will take longer than your usual train journey on this route, and if we can, we'll provide a time estimate here.

The following stations will not be served by Southern services until further notice:

• Edenbridge Town

• Hever

• Cowden

• Ashurst

• Eridge

• Crowborough

• Buxted

• Uckfield

If you are at one of these stations please speak to station staff or push the green emergency button on the help point for alternative travel.

Can I use my ticket with another operator?

You can travel on the following services at no additional cost:

• Southern services on any alternative route including from Haywards Heath and Lewes

• Thameslink services between London and Haywards Heath

• Southeastern services between London Bridge and Tunbridge Wells

• Brighton & Hove Buses number 29 between Brighton, Lewes, Uckfield and Tonbridge Wells

Planning your journey:

You can see live departure boards, a live map of the network and an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The app will also help you plan your journey.

Can you tell me more about this incident?

Operators have had a report of a fault on a train, and this is now causing delays to other services travelling through this area.

Normally, when a fault on a train occurs, our crews will gather details and report this to the Fleet teams. If possible, the defect will be fixed promptly, and we'll get the train on the way. Our initial steps are designed to take around 10 minutes.

However, sometimes the fault cannot be fixed in this time frame. In this case, wherever possible, the train will be taken out of use and sent to a depot. This does take additional time, as the crew will need to make sure that everyone's managed to leave the train.

If this can't be done either, we'll send our specialist engineers to site, known as "fitters". Operators have fitters based in key locations around the network, 24 hours a day, and they are able to attend anywhere on our routes. Once they are on site, progress is monitored and ensure that the railway can be reopened as promptly as possible.

Until the defective train can be moved, operators will try to find a way to get other trains around the issue. This depends how many lines are available, and whether the signalling equipment is set up to allow trains to be routed around the problem. This is more often the case on our major routes, but not always. Operators work with Network Rail's controllers to decide how many more trains can be sent through the area, and if this isn't possible, we'll see what alternative solutions are available to help you continue your journey.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.