No trains between Hertford North and Stevenage until the end of the day 

Route(s) affected

Between Moorgate and Stevenage / Letchworth Garden City

Description

An operational incident between Hertford North and Stevenage means all lines are blocked.

As a result, trains between these stations will be cancelled or revised.

Services will not call at Watton-at-Stone.

This is expected until the end of the day.

Customer advice:

No trains can run from Hertford North towards Stevenage in either direction. This means that Great Northern services which usually run between Moorgate and Stevenage (Via Hertford North) will only run between Moorgate and Hertford North.

You will need to use an alternative route of travel for journeys between Hertford North and Stevenage - and Watton-at-Stone will NOT be served by train until further notice.

There will be a reduced service to and from stations between Moorgate and Hertford North as some trains will run via Welwyn Garden City. If you are travelling from an affected station and you cannot see a train to help you reach your destination, please speak to staff or press the green 'Emergency' button on the station help point.

How can I complete my journey?

• If you are travelling from Watton-at-Stone, please press the green 'Emergency' button on the station help point to speak to a member of staff. Alternative routes will be provided towards Hertford North and Stevenage

• If you are travelling to Watton-at-Stone, please instead travel to Hertford North or Stevenage and speak to a member of station staff for alternative routes

• If you are travelling between Hertford North and Stevenage, please speak to a member of station staff and alternative routes wil be provided

• If you are travelling between London and Stevenage, you can use your ticket at no additional cost on alternative Thameslink and Great Northern services that run via Welwyn Garden City

Using an alternative route could extend your journey time by around 20 minutes so please consider this when planning your journey and allow extra time to reach your destination.

Journey planners and station information screens are up to date with the latest real time information - please check before travelling.

Planning your journey:

Live departure boards can be viewed.

You can view a live map of the network.

You can also see an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The Great Northern app will also help you plan your journey.

Can you tell me more about the incident?

There is a freight train blocking the platform Great Northern uses at Stevenage to terminate and restart services which run via Hertford North. Using another platform would block the mainline and cause severe disruption so trains have been altered appropriately as a result.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.