No trains between Hertford North and Stevenage: disruption expected until 18:30 

Route(s) affected

Between Moorgate / London Kings Cross and Stevenage

Description

A safety inspection of the track is taking place between Hertford North and Stevenage, closing all lines. Trains running between these stations will be cancelled or revised.

Disruption is expected until 18:30.

Customer advice:

No trains can run between Hertford North and Stevenage until further notice. You will need to use an alternative route to reach your destination.

You should allow at least an additional 60 minutes to complete your journey today.

Please talk to station staff, look at the information boards or check your journey planner for the most recent information.

How are we changing the service?

Watton-at-Stone will have a very limited service at this time. Trains that normally run between Moorgate / London Kings Cross to Stevenage will now run between Moorgate / London Kings Cross and terminate and restart at Hertford North.

A very limited service will run between Hertford North and Stevenage. Services that run between Stevenage / London Kings Cross to Moorgate via Hertford North and will now run via Welwyn Garden City only.

If you are travelling to / from Hertford North / Watton-at-Stone:

If you are travelling in the direction towards Stevenage from these stations, there will be a bus replacement service in place until further notice. There will also be a very limited Great Northern service between Hertford North and Stevenage.

For services towards London, travel towards Stevenage and change for alternative Thameslink and Great Northern services towards London Kings Cross via Welwyn Garden City.

Ticket acceptance:

You may use your ticket at no extra cost on the following;

• Alternative Thameslink and Great Northern services between London Kings Cross and Stevenage via Welwyn Garden City

Replacement buses are en route:

Great Northern been able to resource some replacement buses, so you may be able to use these to get to your destination.

These buses are expected to arrive at 16:15.

They are then due to operate on the following routes:

• Stevenage

• Watton-at-Stone

• Hertford North

Bus suppliers will be Britannia Coaches.

Planning your journey:

The live departure boards, a live map of the network and an alternative route guide are all available to help you plan your journey.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The Great Northern app will also help you plan your journey.

Can you tell me more about the incident?

A safety inspection of the track is currently taking place, affecting train services in Watton-at-Stone area.

The inspection is necessary to ensure the continued safe operation of the railway.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.