No trains calling at Welham Green until approximately 22:00 

Route(s) affected

Between Welwyn Garden City and Moorgate

Description

A problem with the lighting at Welham Green means that trains are currently unable to call at the station.

This is expected until 22:00.

Customer advice:

Trains are unable to stop at Welham Green due to a station lighting fault.

Alternative road transport will be arranged if you need to travel to or from this station.

If you are travelling towards Welham Green, please alight at Potters Bar or Hatfield and speak to station staff.

If you are waiting at Welham Green, please use the emergency button on the station help point or speak to Great Northern via social media.

You will need to leave at least 20 minutes of extra time for your journey, although this is not an exact estimate.

Planning your journey:

You can see live departure boards, and you can also view a live map of the network.

You can also use the app to find up-to-date information.

Can you tell me more about the incident?

The station lighting is not working, so it is not safe to stop trains at Welham Green. Local station managers and contractors are working to ensure this is rectified as soon as possible.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.