Disruption between Norwood Junction and West Croydon / Sutton expected until the end of the day 

Route(s) affected

London Overground services between Highbury & Islington / Dalston Junction and West Croydon

Southern services between London Victoria and Sutton / Epsom Downs, and between London Bridge and Epsom, and also between Selhurst and Sutton

Description

A fault with the signalling system at West Croydon means that the line is blocked. As a result, trains running between Norwood Junction and West Croydon / Sutton may be delayed up to 20 minutes or cancelled.

Disruption is expected until the end of the day.

London Overground customer advice:

Trains running between Highbury & Islington and West Croydon will be suspended between Sydenham and West Croydon. All stations between West Croydon and Sydenham will not be served.

Tickets will be accepted at no extra cost on London Buses via any reasonable route and Southern service via any reasonable route.

Southern customer advice:

Delays are expected due to a signalling failure at West Croydon. This will affect trains in both directions.

Please check before you travel using the online journey planners and live departure boards for the latest information. Journeys will take longer than usual as a result, so please allow at least an additional 15 minutes extra time to account for this.

Planning your journey:

You can use Southern's live departure boards and a live map to help plan your journey.

You can also see the alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can also use Southern's app to find up-to-date information.

Can you tell me more about the incident?

This part of the network uses track circuits to detect trains. If a circuit fails, the system may think a train is still there, blocking others from moving forward.

Drivers must stop at red signals and get verbal permission to proceed at a reduced speed, which can cause significant delays, especially in areas with long track sections.

Faults can be caused by electronic issues or track obstructions. Network Rail is investigating, and share updates as soon as we can.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.