Disruption between West Croydon and Selhurst / Norwood Junction expected until 09:30 

Route(s) affected

London Overground between West Croydon and Highbury & Islington

Southern between Epsom Downs / Sutton and London Victoria, between Sutton and London Bridge and also between Epsom Downs / Sutton and Selhurst

Description

A fault with the signalling system at West Croydon is causing disruption. As a result, trains running between West Croydon and Selhurst / Norwood Junction may be cancelled or revised.

Disruption is expected until 09:30.

Southern customer advice:

If you are travelling between West Croydon and Selhurst you may have to change trains more times than normal. Please allow at least an additional 15 minutes to complete your journey.

How are we changing our service?

While this disruption is ongoing, the following changes to train services will apply:

• London Victoria to Sutton: These trains will only run between London Victoria and Selhurst

• London Victoria to West Croydon: These trains will be diverted and will now run between London Victoria and East Croydon

• London Victoria to Epsom Downs: These trains will continue to run as booked. If you are travelling between West Croydon and London Victoria, you should use this service

All of these changes are already showing in live journey planners and on station information boards to help you plan your travel.

How do I get between West Croydon and East Croydon?

You can you use your ticket on London Trams between these stations.

Can I use my ticket with another operator?

You can travel on the following services at no additional cost:

• Southern services between West Croydon and London Victoria, London Bridge

• Thameslink services between East Croydon and London Bridge

• London Overground services between West Croydon and London Bridge

• London Underground between London terminals

• London Buses between West Croydon and London Victoria, London Bridge

• London Trams between Beckenham Junction and West Croydon

Planning your journey:

You can view live departure boards, and a live map of the Southern network.

You can also use an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The Southern app will also help you plan your journey.

Can you tell me more about the incident?

Trains are likely to have some delays due to a fault with a signal in this area. In this case, the signal has been reported to be switching rapidly between different colours and not showing a steady indication to drivers. This means drivers have to stop at the preceding signal and gain verbal instructions to continue. Your journey will unfortunately take longer as a result.

Railway signals are designed to warn drivers that they have to stop because the system can't yet confirm that the route ahead is clear. In most places, the signalling system will show a green light, or aspect, when the track is clear for a long distance ahead, and drivers will then be shown one or two yellow lights to warn them when they are approaching a red signal. This means that they can anticipate the amount of braking that's required to stop before they reach another train or any form of problem on the line. In this case, as the signal isn't reliably showing the necessary indications to drivers, they'll need to take extra safety precautions to travel through the area.

The signalling system is maintained by Network Rail, and they working to diagnose the fault and make sure it is fixed as quickly as possible. Until this is done, train service will be monitored and doing keep to the timetable as best as possible.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.