Disruption between Surbiton and Woking until the end of the day 

Route(s) affected

Between London Waterloo and Guildford / Basingstoke / Portsmouth Harbour / Salisbury / Poole / Weymouth

Description

Signalling problems in the Weybridge area means fewer are able to run on some lines towards Woking. Trains running between Surbiton and Woking may be revised or delayed by up to 5 minutes.

Disruption is expected until the end of the day.

Customer advice:

Engineers are investigating and working towards rectifying the fault. One of the lines through this area towards Woking is disrupted and fewer trains are able to run. As a result, train services running through the area may be delayed, altered or cancelled at short notice.

Until further notice the following alterations will be necessary:

• London Waterloo to Woking (stopping services) departing at 10 minutes past the hour will be unable to serve the stations between Surbiton and West Byfleet

• Esher, Hersham, Walton-on-Thames, Weybridge and Byfleet & New Haw from London Waterloo / Wimbledon / Surbiton will be served hourly

  
  

Your ticket can be used, at no extra cost, on the following services:

• Falcon Buses route 436 between Weybridge, Byfleet & New Haw, West Byfleet and Woking

• Falcon Buses route 456 between Staines, Chertsey, Addlestone, West Byfleet and Woking

• Falcon Buses route 461 between Kingston, Hampton Court, Walton-on-Thames, Weybridge, Addlestone and Chertsey

• Falcon Buses route 715 between Kingston, Surbiton, Thames Ditton, Esher, Hinchley Wood, Cobham & Stoke d'Abernon and Guildford

• White Bus route 446 between Staines, Chertsey and Woking

• White Bus route 458 between Staines, Shepperton, Kingston, Surbiton, Thames Ditton, Esher, Hinchley Wood, Hersham and Walton-on-Thames

• White Bus route 555 between Ashford (Surrey), Sunbury, Shepperton and Walton-on-Thames

• First Bus Rail Air 2 between Guildford - Woking - Heathrow Airport

• Stagecoach South 34 between Guildford and Woking

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.