Lines reopened: major disruption between Wimbledon and Effingham Junction / Hampton Court / Woking expected until the end of the day 

Route(s) affected

between London Waterloo and Hampton Court / Woking / Basingstoke / Guildford / Aldershot / Alton / Salisbury / Yeovil Junction / Exeter St Davids / Haslemere / Southampton Central / Fareham / Portsmouth & Southsea / Portsmouth Harbour / Bournemouth / Poole / Weymouth, and also between Wimbledon and Hampton Court / Guildford

Description

The emergency services have completed their work between Wimbledon and Effingham Junction / Hampton Court / Woking. This has allowed all lines between these stations to reopen. Trains running between these stations may continue to be cancelled, severely delayed by up to 100 minutes or revised.

A visual disruption map is now available.

Major disruption is expected until the end of the day.

Customer advice:

Power to the tracks has been restored and all lines have now reopened.

Due to the level of disruption to your journey, passengers are now able to source their own taxis between London Waterloo - Woking - Guildford - Salisbury and claim them back through the South Western Railway website. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

Additionally, if you choose not to travel today due to the disruption being experienced, South Western Railway have arranged for tickets dated today, Friday 3 October, to be valid for use tomorrow Saturday 4 October at no additional cost to yourself.

You can use your ticket, at no extra cost, on the following services:

• Diamond Buses on the following routes:

  • 458 between Staines, Shepperton, Kingston, Esher and Walton-on-Thames

  • 555 between Ashford (Surrey), Sunbury, Shepperton, Hersham and Walton-on-Thames

• Falcon Buses on the following routes:

  • 28 between Brookwood, Woking, Worplesdon and Guildford

  • 400 between Staines, Ashford (Surrey), Shepperton and Walton-on-Thames

  • 408 between Oxshott, Cobham & Stoke D' Abernon, Epom, Ashtead and Leatherhead

  • 436 between Weybridge, Byfleet & New Haw, West Byfleet and Woking

  • 437 between Byfleet & New Haw, West Byfleet and Woking

  • 456 between Staines, Chertsey, Addlestone, West Byfleet and Woking

  • 461 between Chertsey, Addlestone, Kingston, Hampton Court, Walton-on-Thames and Weybridge

  • 479 between Epsom, Ashtead, Leatherhead, Bookham, Effingham Village, Horsley, Clandon and Guildford

  • 514 and 515 between Kingston, Thames Ditton, Surbiton, Esher, Hersham, Walton-on-Thames and Weybridge

  • 515 between Kingston, Thames Ditton, Surbiton, Esher, Walton-on-Thames, Byfleet & New Haw and West Byfleet

  • 564 between Hersham and Walton-on-Thames

  • 715 between Kingston, Thames Ditton, Surbiton, Esher, Hinchley Wood and Cobham & Stoke D'Abernon

• First Berkshire & the Thames Valley route Rail Air 2 between Woking and Guildford

• Great Western Railway services on the following routes:

  • between London Paddington and Reading / Exeter St Davids

  • between Reading and Guildford / Dorking (Deepdene)

  • between Reading and Basingstoke

  • between Guildford and Dorking (Deepdene) / Gatwick Airport

• London Buses on the routes between London Waterloo - Clapham Junction - Wimbledon - Surbiton - Chessington South - Hampton Court - Epsom - Leatherhead - Dorking (Deepdene)

• London Underground services on the following routes:

  • District line from London Waterloo or Wimbledon towards Westminster change at Embankment via Bakerloo, Jubilee and Northern lines for London Waterloo or Wimbledon

  • Victoria line services between London Victoria and Vauxhall

• Southern services on the following routes:

  • between London Victoria, Clapham Junction, Epsom and Dorking (Main)

  • between London Victoria and Clapham Junction / Epsom / Leatherhead / Dorking / Reigate / Redhill

  • between Southampton Central and Portsmouth Harbour

• Stagecoach Buses on the following routes:

  • 4 between Aldershot and Farnham

  • 5 between Aldershot and Farnham

  • 34 between Bagshot, Camberley, Woking and Guildford

  • 35 between Woking and Guildford

  • 46 between Farnham, Guildford and Godalming

  • 65 between Guildford, Farnham, Bentley (Hampshire) and Alton

• Thameslink services on the following routes:

  • between London Blackfriars / Central London and Wimbledon for connections with London Underground services

  • between Elephant & Castle and Wimbledon for London Underground connections to London Waterloo

• White Bus services on the following routes:

  • 458 between Staines, Shepperton, Kingston, Thames Ditton, Surbiton, Esher, Hersham, Walton-on-Thames and Hinchley Wood

  • 462 and 463 between Woking, Clandon and Guildford

  • 555 between Heathrow Airport (for London Underground Piccadilly line / Elizabeth line connections into London), Ashford (Surrey), Sunbury, Shepperton and Walton-on-Thames

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.