Major disruption between Eastleigh and Basingstoke expected until the end of the day 

Route(s) affected

CrossCountry services between Southampton Central and Birmingham New Street / Stockport

South Western Railway services between Portsmouth Harbour / Southampton Central and London Waterloo

Description

The emergency services are dealing with an incident between Eastleigh and Basingstoke which means all lines are closed.

Trains running between these stations may be delayed up to 60 minutes, cancelled or revised.

Major disruption is expected until the end of the day.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the following services:

• The two CrossCountry services operating before and after your cancelled service

• South Western Railway services between Southampton and Basingstoke

• Great Western Railway services between Basingstoke and Oxford via Reading

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

South Western Railway customer advice:

Your ticket can be used, at no extra cost, on the following services:

• Rail services:

  • Great Western Railway services between Portsmouth Harbour and Salisbury in both directions (for connecting South Western Railway services towards Basingstoke and London Waterloo)

• Bus services:

  • Bluestar route 1 between Southampton Central, Chandlers Ford and Winchester

  • Bluestar route 2 between Southampton Central, Swaythling and Eastleigh

  • Bluestar route 3 between Southampton Central, Bitterne, Hedge End, Botley and Eastleigh

  • Bluestar route 14 between Southampton Central, Bitterne and Hedge End

  • Stagecoach route 66 between Winchester and Romsey

  • Stagecoach route 69 between Winchester and Fareham

South Western Railway have also arranged replacement buses at the following stations:

• Two standby buses at Southampton Central by approximately 17:30

• Four standby buses at Basingstoke by approximately 18:00

• Three standby buses at Winchester by approximately 18:45 and 19:20

Please note the above replacement buses will not be running to a scheduled timetable.

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Basingstoke and Southampton Central and Eastleigh and Fareham. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.