Disruption between Colchester / Braintree and Shenfield expected until 15:30 

Route(s) affected

Between Norwich / Ipswich / Clacton-on-Sea / Colchester Town / Braintree and London Liverpool Street

Description

A person has been hit by a train between Colchester / Braintree and Shenfield. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until 15:30.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

Greater Anglia will be working with Network Rail and the emergency services to re-open the line as soon as possible.

Alternative travel options:

Please be prepared for a delay to your journey.

Limited accessible replacement buses will be running between the following locations:

• Witham and Shenfield - journey times may take up to 60 minutes

• Braintree and Witham: - journey times may take up to 30 minutes

These buses will not call at Beaulieu Park.

Please note that e-scooters, electric and full size bicycles are not permitted on rail replacement vehicles.

Ticket acceptance

Tickets will be accepted on the following routes at no extra cost:

• Elizabeth line between Shenfield and London Liverpool Street

• First bus - 300 between Chelmsford and Billericay. Change at Billericay for train services to London Liverpool Street

• First bus - 351 between Chelmsford, Ingatestone and Brentwood. Change at Brentwood for the Elizabeth line

• First bus - 71/371 between Colchester and Chelmsford

Alternative routes on the Greater Anglia network:

Intercity:

Travelling from Norwich to London (approximate journey time up to 3 hours)

• Travel on a Greater Anglia train to Stansted Airport and change there for Stansted Express services to London Liverpool Street

• Travel on a Greater Anglia train to Cambridge and change there for services to London Liverpool Street

• Travel on an East Midlands Railway train towards Liverpool Lime Street. Change at Ely for Great Northern services to London Kings Cross

Travelling from London to Norwich (approximate journey time up to 3 hours)

• Travel on a Stansted Express service from London Liverpool Street to Stansted Airport and change there for services to Norwich

• Travel on Greater Anglia trains to Cambridge and change there for the first available train to Ely. Change again at Ely for the first available train to Norwich
  

Ipswich:

Travelling from Ipswich to London (approximate journey time up to 3 hours)

• Travel on a Greater Anglia train from Ipswich and Stowmarket to Cambridge and change there for services to London Liverpool Street
  
  

Travelling from London to Ipswich (approximate journey time up to 3 hours)

• Travel on the Greater Anglia train from London Liverpool Street to Cambridge and change there for services to Ipswich
  
  

Further information:

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.