Lines reopened: disruption between Woking and Surbiton expected until the end of the day 

Route(s) affected

Between Aldershot / Alton / Basingstoke / Bournemouth / Exeter St Davids / Fareham / Guildford / Haslemere / Portsmouth & Southsea / Portsmouth Harbour / Salisbury / Southampton Central / Weymouth / Woking / Yeovil Pen Mill and London Waterloo

Description

Trains are returning to normal following an earlier fault with the signalling system between Woking and Surbiton. As normal service resumes, trains may continue to be cancelled, delayed by up to 45 minutes or revised.

Disruption is expected until the end of the day.

Customer Advice:

South Western Railway were earlier informed that there was a signalling problem between Woking and Surbiton. This has now been resolved and all lines have now reopened. However, due to the length of delays to services between these stations, trains may still be cancelled, delayed or revised whilst normal service resumes.

To assist you with your journey, your ticket can be used, at no extra cost, on the following services:

• Great Western Railway services between:

  • London Paddington and Basingstoke via Reading

  • Guildford and Reading (for onwards connections to London Paddington, Exeter or Basingstoke).

  • London Paddington and Exeter St Davids

  • Salisbury and Westbury

  • Weymouth, Yeovil Pen Mill and Westbury

• Southern between London Victoria and Portsmouth Harbour via Dorking, and between Havant and Southampton Central via Cosham

• CrossCountry services between Bournemouth and Reading (for onward connections to London Paddington).

• London Underground between London Waterloo and London Paddington / London Victoria

Local buses between Southampton and Weymouth:

• Bluestar 7, 8, 9, 11 and 12 between Southampton - Millbrook - Redbridge - Totton

• Bluestar 6 between Southampton - Totton - Ashurst - Brockenhurst - Lymington

• Morebus X1 and X2 between Lymington - New Milton - Christchurch - Bournemouth

• Morebus 120 between New Milton - Sway - Lymington

• Morebus 119 between New Milton and Lymington

• Morebus 1A, 1B and 1C between Bournemouth - Pokesdown - Christchurch

• Morebus 33 between Bournemouth - Pokesdown - Christchurch

• Morebus M1 and M2 between Bournemouth - Branksome - Parkstone - Poole

• Morebus 16 and 17 between Bournemouth - Branksome - Parkstone - Poole

• Morebus 20 between Bournemouth - Branksome - Parkstone - Poole

• Morebus N1 & N2 between Christchurch - Bournemouth - Poole

• Morebus 8 and 9 between Poole and Hamworthy

• Morebus 30 between Wareham - Wool - Dorchester - Weymouth

• Morebus 40 between Poole and Wareham

• First Bus 10 between Weymouth - Upwey - Dorchester

• First Bus X51 between Weymouth and Dorchester

• First Bus X54 between Wareham - Wool - Weymouth

Local buses between Exeter and Axminster:

• Stagecoach South West 1 & 1A between Exeter Central - Pinhoe - Broadclyst (near Cranbrook)

• Stagecoach South West 4 between Exeter stations and Cranbrook

• Stagecoach South West 9 between Honiton and Exeter Central (long route via Sidmouth)

• Stagecoach South West X30 between Honiton and Exeter Central

• Stagecoach South West 44 and 44A between Axminster - Honiton - Cranbrook - Exeter Central

Passengers are able to arrange their own taxis in order to complete their journey between London Waterloo and Guildford stations only and between Southampton Central and Weymouth stations only and claim this back from the South Western Railway Customer Services Team. In order to claim a refund, you will need:

• Full contact details

• The time and date of your journey

• The stations you travelled to and from

• A description of the series of events that took place

• Copies of your train tickets and taxi receipt

Please email these details to [email protected] or write to: Freepost SWR CUSTOMER RELATIONS.

For further information or onward travel advice please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.