Disruption at Woking expected until 20:00 

Route(s) affected

Between Exeter St Davids / Weymouth / Salisbury / Gillingham (Dorset) / Salisbury / Haslemere / Basingstoke / Alton and London Waterloo

Description

Whilst the fire next to the track in the Woking area has been extinguished, it has caused an issue with the cable that delivers power to the tracks. Some lines towards London are blocked while engineers investigate further.

Services running through Woking may still be cancelled, delayed by up to 40 minutes or revised.

Disruption is expected until 20:00.

Customer advice:

Long distance and mainline services:

• Services that pass through Woking may face delays due to congestion caused by the ongoing incident as trains travelling towards London Waterloo can only use platform 1 and not platform 2

• Portsmouth Harbour to London Waterloo services may be diverted where possible after Guildford, heading via Cobham rather than Woking, this is to reduce congestion in the Woking area

• It has been confirmed that Exeter St Davids / Salisbury to London Waterloo services can run through Woking as these trains do not require power from the track. These services however may finish at Basingstoke to further reduce congestion

How do I get to my destination?

You will be delayed if you are heading towards London from Woking, please check here for any updates as we will look to provide important information as soon as possible.

If you are travelling towards London from Portsmouth you can still travel however please be advised that you may be delayed as trains will be diverted if possible, if you require Woking please change at Guildford and wait for further information, alternatively please travel into London and change for a train back towards Woking.

South Western Railway have arranged replacement buses to run on the following routes: Basingstoke to Woking, calling all stops / running fast between Basingstoke, Farnborough and Woking. There will be 4 buses arranged in total and these will be available from 12:15.

Check the below ticket acceptance as travelling via another route may be faster than waiting for another train that's able to travel through Woking.

Your ticket can be used, at no extra cost, on the following services:

• CrossCountry between Bournemouth and Reading

• Great Western Railway:

  • between Exeter St Davids and London Paddington

  • between Basingstoke and London Paddington via Reading

  • between Farnborough North and and Guildford / Reading

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Additional Information:

We have been informed of a fire next to the track at Woking station, which is believed to be a cable fire. This has caused a signalling issue and response teams are being sent to deal with any fire and investigating further. They have since confirmed from initial their investigations that only the slow line towards London Waterloo is unable to have trains run on it. This means trains can now run from Woking to London Waterloo on the fast line.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.