Major disruption between York and Darlington / Middlesbrough / Sunderland expected until 18:00  

Route(s) affected

CrossCountry between Plymouth / Bristol Temple Meads / Cardiff Central and Edinburgh, and between Plymouth and Aberdeen, and also between Reading and Newcastle

Grand Central between London Kings Cross and Sunderland

LNER between London Kings Cross and Newcastle / Edinburgh

Lumo between London Kings Cross and Edinburgh / Glasgow Queen Street

TransPennine Express between Liverpool Lime Street and Newcastle, and between Manchester Airport and Redcar Central

Description

The emergency services dealing with an incident between York and Darlington / Middlesbrough / Sunderland means all lines are closed. As a result, trains will be cancelled, delayed by up to 60 minutes or revised.

Major disruption is expected until 18:00.

A visual disruption map video is available.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the following services:

• The two CrossCountry services operating before and after your cancelled service

• LNER services between Doncaster and Edinburgh in both directions

• TransPennine Express services between Doncaster and Sheffield in both directions and Leeds and Edinburgh in both directions

• Northern between:

  • York / Newcastle and Middlesbrough in both directions

  • Leeds and York in both directions

You can also travel via the west coast route in both directions, on the following services, at no extra cost:

• Avanti West Coast between Birmingham New Street and Edinburgh

• TransPennine Express between York and Preston

• Northern between York and Preston, and also between Newcastle and Carlisle

Road transport is being requested to operate between York and Newcastle in both directions. Further information will be provided once confirmed.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are unreserved coaches on CrossCountry services (where available) so please head to them.

LNER customer advice:

Rail replacement has been requested to carry customers between York and Newcastle, including all intermittent stations.

From York:

• 2 x York Pullman at 16:30

• 1 x Kee at 16:00

From Northallerton

• 1 x Atkinson at 16:20

From Darlington:

• 4 x 626 Coach Hire at 15:50

From Durham

• 1 x Northstar

From Newcastle:

• 2 x CTG at 16:00

You can use your ticket on the following train companies at no extra cost:

• Avanti West Coast between London Euston, Manchester and Glasgow Central / Edinburgh

• TransPennine Express between Manchester, Leeds and York / Newcastle

• Northern between Carlisle and Newcastle

• CrossCountry between Sheffield, Doncaster / Leeds, York and Newcastle / Edinburgh

• Lumo between London Kings Cross and Edinburgh

Please see the alternative route map for more details.

Lumo customer advice:

You should continue to travel as planned, however, your journey may be delayed.

You can also travel on any LNER service towards your destination, at no extra cost.

TransPennine Express customer advice:

The following routes may be delayed, revised, or cancelled in both directions:

• Liverpool Lime Street and Newcastle

• Manchester Victoria to Redcar Central

The following Rail Replacement Transport has been requested to run:

• From York, every hour calling at Darlington, Durham and Newcastle

• From Newcastle, every hour calling at Durham, Darlington and York

Customers travelling to/from Chester/Le-Street please see station staff for onward road transport as required.

If the station is unstaffed a member of staff can be reached by the station Help Points.

Times to be confirmed.

Customers travelling from Northallerton towards York, please note that Rail Replacement Transport has been requested to run for as soon as possible calling at York only.

You can also use your ticket at no extra cost to travel on the following services travelling in any direction:

• Northern services between Redcar Central, Middlesbrough and Darlington in both directions once the line reopens

• Northern services between Newcastle and Carlisle

• Alternative TransPennine Express services between York, Manchester and Liverpool

You can also use your ticket at no extra cost to travel on the following services travelling in any direction, once the line re-opens:

• TransPennine Express, CrossCountry and LNER services between York and Newcastle

• Alternative TransPennine Express services between York and Redcar Central

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.