Last updated:Today at 22:42
Train companies affected:London Overground
Aberdeen (ABD)
Aberdeen station, Guild Street, Union Square, Aberdeen, Aberdeen, AB11 6LX
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 21:30
- Opening Hours,Saturday: 06:15 - 19:00
- Opening Hours,Sunday: 08:45 - 21:30
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday & Public Holidays: Available
Staff Help Available
- Staff Help Available,Monday to Saturday: 05:00 - 00:45
- Staff Help Available,Sunday: 08:45 - 00:45
Meeting Point: At the Automatic Ticket Gates inside the station
Customer Help Points
Yes
Passenger Assistance Meeting Points.
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive.
Left of the electronic ticket gates on the main concourse.
Customer Services Notes
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 21:00
Trolleys
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station. This station has step-free access to all platforms. Tactile paving to all platforms
Please take care when boarding/alighting the train towards the rear of platforms 3, 4, 5 and 6 as the stepping distance between the platform and the train may be more prominent than at other areas of the platform.
Ticket barriers and gates
Available
Ticket gates to all platforms
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Unavailable
Seating area
Unavailable
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are no tactile warnings on platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
10 spaces
Parking is free for Blue Badge holders displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are seating and/or waiting facilities at this drop-off and/or pick-up point
Waiting facility type
There is seating/waiting under a canopy
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is fully covered
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Minimum seating provision
This drop-off and/pick-up point has bench seating only
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 05:00 - 00:45
- Staff help available,Sunday: 08:45 - 00:45
Meeting Point: At the Automatic Ticket Gates inside the station
Customer Help Points
Yes
Passenger Assistance Meeting Points.
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive.
Left of the electronic ticket gates on the main concourse.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilets are located opposite the Taxi Rank and inside the First Class Lounge, available during ticket office opening hours
Accessible Toilets
Available
Baby Changing
Available
Showers
Available
Waiting Rooms
Unavailable
Seating Area
Unavailable
First Class Lounge
- First Class Lounge,Monday to Friday: 06:15 - 21:30
- First Class Lounge,Saturday: 06:15 - 19:00
- First Class Lounge,Sunday: 08:45 - 21:30
Located
Above booking office on the main concourse. Our lounge is unstaffed with access granted via an intercom system.
Tickets accepted
Inter-Available First Class tickets valid for travel on ScotRail services that day.
LNER tickets are accepted
Caledonian Sleeper Club room and Double room guests are permitted access.
'Cross Country only' tickets not accepted.
Facilities
Charging points and USB charging is available.
Refreshments
Complimentary refreshments and light snacks. Coffee and water machine.
Wi-Fi
Yes
Showers include an Accessible Shower
Yes
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
188 spaces
Accessible spaces
10 spaces
Parking is free for Blue Badge holders displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £6.00
ATM
Available
Refreshment Facilities
Available
WHSmith
Shops
Available
WHSmith newsagent. Station has two PhotoMe photo booths.
Public Telephones
No
Public Wi-Fi
Available
Post Boxes
Available
Bicycle Storage
Spaces
80 spaces
Type of Storage
Stands
Location
additional cycle parking located outside Union Square Shopping Centre
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Buses pick up/drop off on College Street, next to the Car Park.
Please click on the link below for the exact bus pick up location:-
visit www.traintaxi.co.uk for details of taxis available for hire
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours).
Aberdeen Airport is located near Dyce Station, from where a connecting bus service operates. A direct bus service also operates from Aberdeen city centre. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours).
Ferry service runs from Aberdeen Ferry Terminal to Kirkwall and Lerwick. For details of these, plus connecting buses to the Ferry Terminal, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours).
