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Last updated:Today at 13:46
Train companies affected:London Overground, Southern

Aberdeen (ABD)

Aberdeen station, Guild Street, Union Square, Aberdeen, Aberdeen, AB11 6LX

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 21:30
  • Opening Hours Saturday: 06:15 - 19:00
  • Opening Hours Sunday: 08:45 - 21:30
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:15 - 21:30
  • Information Services Opening Times Saturday: 06:15 - 19:00
  • Information Services Opening Times Sunday: 08:45 - 21:30

Staff Help Available

  • Staff Help Available Monday to Saturday: 05:00 - 00:30
  • Staff Help Available Sunday: 08:45 - 00:30

Meeting Point: At the Automatic Ticket Gates inside the station

Customer Help Points

Yes

Customer Services Notes

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday: 07:00 - 21:00

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the automatic gates. Automatic Ticket Gates in operation Mon-Sat: 0600-2310; Sun: 0830-2310. Tactile paving to all platforms

Blue Badge parking bays: 10

Ticket barriers and gates

Yes

 Ticket gates to all platforms

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

No

Seating area

No

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

10 spaces

Parking is free for Blue Badge holders displaying a valid International Blue Badge

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Saturday: 05:00 - 00:30
  • Staff help available Sunday: 08:45 - 00:30

Meeting Point: At the Automatic Ticket Gates inside the station

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located opposite the Taxi Rank and inside the First Class Lounge, available during ticket office opening hours

Accessible Toilets

Yes

Baby Changing

Yes

Showers

Yes

Waiting Rooms

No

Seating Area

No

First Class Lounge

  • First Class Lounge Monday to Friday: 06:15 - 21:30
  • First Class Lounge Saturday: 06:15 - 19:00
  • First Class Lounge Sunday: 08:45 - 21:30

Located

Above booking office on the main concourse. Our lounge is unstaffed with access granted via an intercom system.

Tickets accepted

Inter-Available First Class tickets valid for travel on ScotRail services that day.

LNER tickets are accepted

Caledonian Sleeper Club room and Double room guests are permitted access.

'Cross Country only' tickets not accepted.

Facilities

Charging points and USB charging is available.

Refreshments

Complimentary refreshments and light snacks. Coffee and water machine.

Wi-Fi

Yes

Showers include an Accessible Shower

Yes

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

188 spaces

Accessible spaces

10 spaces

Parking is free for Blue Badge holders displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £6.00

ATM

Yes

Refreshment Facilities

Yes

WH Smith

Shops

Yes

WHSmith newsagent. Station has two PhotoMe photo booths.

Pay Phones

No

Public Wi-Fi

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

80 spaces

Type of Storage

Stands

Location

additional cycle parking located outside Union Square Shopping Centre

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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