Last updated:Today at 15:38
Train companies affected:CrossCountry, Great Western Railway
Last updated:Today at 15:18
Train companies affected:South Western Railway
Aberdeen (ABD)
Aberdeen station, Guild Street, Union Square, Aberdeen, Aberdeen, AB11 6LX
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 21:30
- Opening Hours Saturday: 06:15 - 19:00
- Opening Hours Sunday: 08:45 - 21:30
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:15 - 21:30
- Information Services Opening Times Saturday: 06:15 - 19:00
- Information Services Opening Times Sunday: 08:45 - 21:30
Staff Help Available
- Staff Help Available Monday to Saturday: 05:00 - 00:30
- Staff Help Available Sunday: 08:45 - 00:30
Meeting Point: At the Automatic Ticket Gates inside the station
Customer Help Points
Yes
Customer Services Notes
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: 07:00 - 21:00
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the automatic gates. Automatic Ticket Gates in operation Mon-Sat: 0600-2310; Sun: 0830-2310. Tactile paving to all platforms
Blue Badge parking bays: 10
Ticket barriers and gates
Yes
Ticket gates to all platforms
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
No
Seating area
No
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
10 spaces
Parking is free for Blue Badge holders displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Saturday: 05:00 - 00:30
- Staff help available Sunday: 08:45 - 00:30
Meeting Point: At the Automatic Ticket Gates inside the station
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located opposite the Taxi Rank and inside the First Class Lounge, available during ticket office opening hours
Accessible Toilets
Yes
Baby Changing
Yes
Showers
Yes
Waiting Rooms
No
Seating Area
No
First Class Lounge
- First Class Lounge Monday to Friday: 06:15 - 21:30
- First Class Lounge Saturday: 06:15 - 19:00
- First Class Lounge Sunday: 08:45 - 21:30
Located
Above booking office on the main concourse
Tickets accepted
Inter-Available First Class tickets valid for travel on ScotRail services that day.
LNER tickets are accepted
'Cross Country only' tickets not accepted.
Facilities
Charging points and USB charging is available.
Refreshments
Complimentary refreshments and light snacks. Coffee and water machine.
Wi-Fi
Yes
Showers include an Accessible Shower
Yes
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
188 spaces
Accessible spaces
10 spaces
Parking is free for Blue Badge holders displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £6.00
ATM
Yes
Refreshment Facilities
Yes
WH Smith
Shops
Yes
WHSmith newsagent. Station has two PhotoMe photo booths.
Pay Phones
No
Public Wi-Fi
Yes
Post Boxes
Yes
Bicycle Storage
Spaces
80 spaces
Type of Storage
Stands
Location
additional cycle parking located outside Union Square Shopping Centre
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Buses pick up/drop off on College Street
visit www.traintaxi.co.uk for details of taxis available for hire
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Aberdeen Airport is located near Dyce Station, from where a connecting bus service operates. A direct bus service also operates from Aberdeen city centre. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Ferry service runs from Aberdeen Ferry Terminal to Kirkwall and Lerwick. For details of these, plus connecting buses to the Ferry Terminal, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
