Last updated:Today at 14:20
Train companies affected:Avanti West Coast, London Northwestern Railway
Apsley (APS)
Apsley station, London Road, Apsley, Hertfordshire, HP3 9SX
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday: 06:00 - 14:00, 16:00 - 19:00
- Opening Hours,Tuesday to Friday: 06:00 - 19:40
- Opening Hours,Saturday: 08:00 - 14:45
- Opening Hours,Sunday: 10:00 - 16:00
Location
At front of station building
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
A Ticket Vending Machine is accessible outside the Booking Hall, for card payment only.
Height adjusted ticket office counter
Unavailable
Level access from pavement to Booking Hall - staff member would go into Booking Hall to service customer
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Staff Help Available
- Staff Help Available,Monday: 06:00 - 14:00, 16:00 - 19:00
- Staff Help Available,Tuesday to Friday: 06:00 - 19:40
- Staff Help Available,Saturday: 08:00 - 14:45
- Staff Help Available,Sunday: 10:00 - 16:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
Customer Services Notes
We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
**Apsley station is accredited under the secure station scheme**
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
This station has been classified as a step-free access category B3 station. This means that there is some step-free access, which is in one direction only. Platform 4 is the only accessible platform, which is used for southbound services, towards London Euston - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
A Ticket Vending Machine is accessible outside the Booking Hall, for card payment only.
Height adjusted ticket office counter
Unavailable
Level access from pavement to Booking Hall - staff member would go into Booking Hall to service customer
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
N/A
Waiting rooms
Available
Closed until further notice
Seating area
Available
Induction loop pay phones
Available
Public telephones are not accessible
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available
Impaired mobility set down/pick-up point available
Unavailable
Level access from pavement to Booking Hall and Platform 4.
Accessible spaces
2 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking space.
Staff Help
Staff help available
- Staff help available,Monday: 06:00 - 14:00, 16:00 - 19:00
- Staff help available,Tuesday to Friday: 06:00 - 19:40
- Staff help available,Saturday: 08:00 - 14:45
- Staff help available,Sunday: 10:00 - 16:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platform 4. The toilet facilities are available: Monday - Friday 06:00-19:45, Saturday 08:00-15:00 and Sunday 09:00-17:00. The toilet facilities are not available when the Ticket Office is closed.
Accessible Toilets
Unavailable
N/A
Baby Changing
Unavailable
Waiting Rooms
Available
Closed until further notice
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Operator
SABA UK
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
21 spaces
Accessible spaces
2 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking space.
Impaired mobility set down/pick up points available
Unavailable
Level access from pavement to Booking Hall and Platform 4.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £9.80
- Rate on Saturday £9.80
- Rate on Sunday £9.80
- Rate per week £37.00
- Rate per month £108.10
- Rate per year £864.30
Refreshment Facilities
Available
Coffee shop is only open during the morning peak
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not accessible
Bicycle Storage
Spaces
12 spaces
Type of Storage
Stands
Location
Station forecourt
Sheltered
No
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement vehicles will operate from the bus stops on A4251 London Road, near to Station Drive entrance, outside Holiday Inn.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Taxi free phone
Bus stops on main road at bottom of footpath
