Last updated:Today at 12:47
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway, Transport for Wales, West Midlands Railway
Last updated:Today at 08:59
Train companies affected:National Rail
Addlestone (ASN)
Addlestone station, Station Road, Addlestone, Surrey, KT15 2PB
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:30 - 10:00
- Opening Hours,Saturday: 09:30 - 12:30
- Opening Hours,Sunday: Unavailable
The ticket office is now open as normal following emergency works.
Location
Ticket office is located on platform 1.
A Ticket Vending Machine with a video help link is located by entrance to platform 1.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Addlestone ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:30 - 10:00
- Information Services Opening Times,Saturday: 09:30 - 12:30
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
Unavailable
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Addlestone.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step-free category B1 station - There is step free access to platform 1 (for trains to Weybridge) and platform 2 (for trains to Virginia Water and Staines).
Both platforms are accessed by shorts ramps of up to 1:8 gradient.
Interchange is via a 54 step footbridge or step-free via full-barrier level crossing at the end of the platforms (via ramps) which is approximately 65m.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
N/A
Waiting rooms
- Waiting rooms,Monday to Friday: 06:30 - 10:00
- Waiting rooms,Saturday: 09:30 - 12:30
- Waiting rooms,Sunday: Unavailable
- Waiting rooms,Public Holidays: 09:30 - 12:30
Heated area located within the Ticket Office. Seating is compliant with code of practice.
Seating area
Unavailable
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
0 spaces
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Customer Help points are located on every platform
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj</
Nearest accessible station
Help Point location
There are Help Points
Toilets
Unavailable
Accessible Toilets
Unavailable
N/A
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:30 - 10:00
- Waiting Rooms,Saturday: 09:30 - 12:30
- Waiting Rooms,Sunday: Unavailable
- Waiting Rooms,Public Holidays: 09:30 - 12:30
Heated area located within the Ticket Office. Seating is compliant with code of practice.
Seating Area
Unavailable
Sheltered waiting area
There is sheltered waiting
Spaces
3 spaces
Accessible spaces
0 space
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £1.80
- Rate per day £3.60
- Rate on Saturday £1.80
- Rate on Sunday £1.80
Notes
RingGo Code 77504.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holidays £1.80.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £5.40.
Refreshment Facilities
Unavailable
Public Telephones
Yes
Public Wi-Fi
Available
Find WiFi Hotspots around Addlestone station
Bicycle Storage
Spaces
24 spaces
Type of Storage
Stands & Racks
Sheltered
Yes
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
To Weybridge and Woking: Station Road (B3121) Bus Stop H by Level Crossing
To Virginia Water: Station Road (B3121) Bus Stop J
When the Level Crossing is closed, all buses will use Station Road (B3121) Bus Stop E.
Information to plan your onward journey is available in a printable format here
