Audley End (AUD)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
Toilets The womens toilets and accessible toilets (radar key) are located in the ticket Hall. The mens toilets are located on Platform 1. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops News agent
Audley End
Getting to and from the station
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- No
- Storage location
-
Within station and on forecourt
- Storage spaces
- 86
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 664 with 4 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £10.00
- Off peak rate
- £7.00
- Saturday rate
- £4.50
- Sunday rate
- £4.50
- Weekly rate
- £40.00
- Monthly rate
- £177.00
- 3 Monthly rate
- £505.00
- Annual rate
- £1768.00
- CCTV Coverage
- No
- Car Park
- Premium Bay
- Operator
- National Car Parks Ltd
- Phone number
- 0845 050 7080
- Opening hours
- Number of spaces
- 9 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Annual rate
- £1965.00
- CCTV Coverage
- No
- Onward travel information
-
Local buses at front of station
- Taxi
-
In front of station.
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 19:00
Saturday 07:00 - 18:00
Sunday 09:00 - 17:00
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
- Penalty fares
- Penalty fares apply for Greater Anglia
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 06:00 - 20:00
Saturday 06:00 - 20:00
Sunday 09:00 - 19:00
- Customer help points
- Yes
-
Help point available on platform 1
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Substitute bus services stop at front of Station
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Shops
- Yes
- Type of shops available
- News agent
- Toilets
- Yes
- Toilets Location
- The womens toilets and accessible toilets (radar key) are located in the ticket Hall. The mens toilets are located on Platform 1.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (12 miles south) for journeys towards London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
- Staff help available opening times
-
Saturday 07:00 - 18:00
Sunday 09:00 - 17:00
Ticket office opening times Monday to Friday 06.00 – 19.00, Sat 07.00 - 18.00, sun 09.00 - 17.00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
This station has step free access to platforms via lifts.
This station is a category A station according to ORR station classification system.
https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office
- Wheelchairs available
- Yes
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