Last updated:Today at 00:05
Train companies affected:Great Western Railway
Last updated:Today at 00:03
Train companies affected:South Western Railway
Ayr (AYR)
Ayr station, Smith Street, Ayr, Ayrshire, KA7 1TH
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:30 - 23:15
- Opening Hours,Saturday: 05:30 - 23:15
- Opening Hours,Sunday: 08:40 - 23:05
Proposal to alter hours
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday & Public Holidays: Available
Staff Help Available
- Staff Help Available,Monday to Saturday: 05:00 - 00:00
- Staff Help Available,Sunday: 08:30 - 00:00
Make yourself known to staff.
For Platform 4 connecting footbridge with stairs or, alternative route outside the station over the road bridge
Customer Help Points
Yes
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.
electronic ticket gates.
This station does not have step-free access between platforms. If you need step-free access to platform 4, via the alternative route outside the station over the road bridge. Ho directly to that platform and use the help point for assistance.
Customer Services Notes
[email protected] . Please note car parking and other facilities at Ayr subject to change due to building works
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 21:00
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This is a Category B1 station.
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Alternative route is available by going outside the station over the road bridge
Ticket barriers and gates
Available
Ticket gates to all platforms
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Available
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on some platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
7 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 05:00 - 00:00
- Staff help available,Sunday: 08:30 - 00:00
Make yourself known to staff.
For Platform 4 connecting footbridge with stairs or, alternative route outside the station over the road bridge
Customer Help Points
Yes
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.
electronic ticket gates.
This station does not have step-free access between platforms. If you need step-free access to platform 4, via the alternative route outside the station over the road bridge. Ho directly to that platform and use the help point for assistance.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
None.
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Available
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
214 spaces
Accessible spaces
7 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £3.00
Refreshment Facilities
Unavailable
Public Telephones
Yes
Public Wi-Fi
Available
Bicycle Storage
Spaces
52 spaces
Type of Storage
Stands
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
AMG Cycleswww.irvinecycles.co.uk
More Information
Transport Links
Buses pick up/drop off from the station car park at the rear of the station, Station Road.
Please click on the link below for the exact bus pick up location:-
www.traintaxi.co.uk
For details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
AMG Cycleswww.irvinecycles.co.uk
