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Last updated:Today at 04:54
Train companies affected:National Rail

Andover (ADV)

Andover station, Station Approach, Andover, Hampshire, SP10 3HW

The ticket office at Andover will be closing at 1715 on Tuesday 15 July 2025

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:00 - 19:00
  • Opening Hours,Saturday: 06:50 - 17:40
  • Opening Hours,Sunday: 08:15 - 16:45
Location

The ticket office is located on Platform 2.

Ticket Vending Machines are located on Platform 2, near to the ticket office.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Andover ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 06:00 - 17:40
  • Information Services Opening Times,Saturday: 06:00 - 17:40
  • Information Services Opening Times,Sunday: 09:00 - 17:00

Staff Help Available

  • Staff Help Available,Monday to Friday: 06:00 - 20:00
  • Staff Help Available,Saturday: 06:00 - 20:00
  • Staff Help Available,Sunday: 09:00 - 17:20

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Friday: 07:30 - 19:00
  • Lost Property,Saturday to Sunday: Unavailable
  • Lost Property,Public Holidays: Unavailable

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Andover.

Trolleys

Available

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London).

A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team.

This station does not have a Customer Information Screens. It only has a PA system to announce train services.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms
  • Waiting rooms,Monday to Sunday: Available

Both platforms

Seating area

Available

Wheelchairs available

Available

Trolleys

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Accessible spaces

8 spaces

Accessible car park equipment

No

Impaired mobility set-down/ pick-up point note

This is a pick-up point with a waiting area

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps can only be deployed from the rear of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 2.4m wide

Number of set-down/ pick-up spaces

There is space for more than 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 06:00 - 20:00
  • Staff help available,Saturday: 06:00 - 20:00
  • Staff help available,Sunday: 09:00 - 17:20
Customer Help Points

Yes

Customer Help points are located on every platform

Helpline
  • Helpline,Monday to Friday: Available
  • Helpline,Saturday: Available
  • Helpline,Sunday: Available

24 hours a day, except Christmas Day and Boxing Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Help Point location

There are Help Points

Toilets

Available

The toilets are located on both platforms. A National key toilet is located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Accessible Toilets

Available

Baby Changing

Available

Baby changing facilities in toilets on Platform 2.

Platform 2.

Waiting Rooms

  • Waiting Rooms,Monday to Sunday: Available

Both platforms

Seating Area

Available

Sheltered waiting area

There is sheltered waiting

Spaces

463 spaces

Accessible spaces

8 spaces

Accessible car park equipment

No

Impaired mobility set down/pick up points available

Available

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.50
  • Off-peak rate £4.50
  • Rate per day £9.10
  • Rate on Saturday £4.50
  • Rate on Sunday £4.50
  • Rate per week £36.30
  • Rate per month £128.10
  • Rate per 3 months £384.30
  • Rate per year £1281.00

Notes

RingGo Code 2000.

10 EV Charging stations.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £4.50

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £13.50.

Blue Badge parking

Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.

Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.

Register for Complimentary Blue Badge Parking.

ATM

Available

Refreshment Facilities

Available

Shops

Unavailable

Shops are currently unavailable.

Public Telephones

Yes

Post Boxes

Available

Bicycle Storage

Spaces

132 spaces

Type of Storage

Compounds & Racks

Location

Platform 2

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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