Beckenham Hill (BEC)

Managed by Thameslink

Beckenham Hill station
Beckenham Hill Road
Beckenham Hill
London
SE6 3RE

Station facilities

Route planning around the station including maps and platforms

Stands
Storage sheltered: Yes
Storage spaces: 14
Storage CCTV: Yes
Car Park: No
Onward travel information: Information to plan your onward journey is available in a printable format can be found here
Taxi: NO
Accessible taxis: No
Impaired mobility set down / pick up points available: Yes; At the front of the station but be aware this area is mainly loose gravel.

Ticket Office: Yes
Opening hours: Monday - Friday 06:40 - 13:20
Saturday Closed
Sunday Closed

Being staffed may mean there is only staff in the ticket office, who may not always be available to assist - booking is recommended
Location: On way in to access trains
Height adjusted ticket office counter: Height adjusted ticket counter is available at this station
Induction loop: This office has an induction loop
Ticket machines: Yes
Accessible ticket machines: There are accessible ticket machines at this station
Accessible ticket machines note: platform 1
Collection of pre-purchased tickets: Yes, from ticket machine
Oystercards
Get Oyster cards here: Yes
Top-up Oyster pay as you go here: Yes, at ticket machine
Use Oyster Pay as you go here: Yes; Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Smartcards
Smartcards issued: No
Smartcards validators: Yes; Smartcards are available online at: www.thameslinkrailway.com/thekeysmartcard
London fare zone: Zone 4

Information available from staff
Information services - opening times: Monday - Friday 06:40 - 13:20
Saturday Closed
Sunday Closed
Passenger Information Systems: Departure screens, Announcements, Arrival screens
Customer help points: Yes; 1 x Platform 1 1 x Platform 2
Lost Property: Yes; Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item.; Monday - Sunday 07:00 - 22:00; thameslinkrailway.com/lostproperty
Ticket gates: No
CCTV: Yes
Location for Rail Replacement Services: Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Helpline Contact: Please contact the helpline by phone on 0800 058 2844 or by emailing assistedtravel@thameslinkrailway.com to ensure that arrangements are in place.
Assisted travel: Yes
Helpline opening hours: Monday - Sunday 07:00 - 22:00

The assisted helpline is not available on Christmas Day.
Staff help available: Yes
Staff help available opening times: Monday - Friday 06:40 - 13:20
Saturday Closed
Sunday Closed
Ramp for train access: Yes
Step free access coverage: Yes
Step free access note: This is a Category B2 station: Step-free access to both platforms via separate entrances. Long step-free route between platforms via the street. (greater than 400m, above 1:10 gradient). Assistance Meeting Point is outside the ticket office.
Wheelchairs available: No