Birmingham New Street (BHM)
Managed by Network Rail
Station facilities
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Station seating facilities
Station seating facilities There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating -
Trolleys
-
Refreshments
Note Food & drink available throughout the station. Rehydration and water refill points are available throughout the station. -
ATM machine
ATM machine ATM machines are located on the paid concourse -
Toilets
Toilets Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
These are located between:
- Platforms 2 - 3a (Blue Lounge)
- Platforms 10 - 11a (Yellow Lounge)
- Platforms 10 - 11b (Red Lounge)
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops - Boots located on the main concourse, before the ticket barrier
- Camden Food located beyond the ticket barrier
- Costa located beyond the ticket barrier next to Platform 5b escalator
- Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10
- M&S Food located on the main concourse
- Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator
- The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator
- W H Smith located on the main concourse, before the ticket barrier
Birmingham New Street
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage spaces
- 58
-
If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists
- Storage CCTV
- Yes
- Car Park
- Short Stay Car Park
- Operator
- APCOA Parking (UK) Limited
- Phone number
- 0345 077 4224
- Address
-
-
-
- Web address
- http://www.apcoa.co.uk
- Note
-
For car park charges see
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 38 with 0 accessible spaces available
-
There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street
- Free of charge
- No
- CCTV Coverage
- Yes
- Onward travel information
-
There are nearby bus stops on Smallbrook Queensway and Hill Street
Most buses are wheelchair accessible.
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For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
- Taxi
-
Taxis drop off with the 'drop & go' in the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
For more information visit traintaxi.
- Accessible taxis
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Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit traintaxi.
- Impaired mobility set down / pick up points available
- Yes
-
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator:
- West Midlands Railway - 03333110039
- Virgin Trains – 03331031031
- Metro
-
For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/
- Airport
-
Regular train service to Birmingham International. 10 - 15 minute journey
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:15 - 23:00
Sunday 08:00 - 23:00
- Location
-
On the main concourse next to WH Smiths
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
Floorwalkers are available to assist all customers
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 04:15 - 02:00
Saturday 04:15 - 00:30
Sunday 08:00 - 23:00
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Available at Customer Reception and station floorwalkers
- Left luggage
- Yes
- Excess Baggage Company
- For more information visit Left Baggage
- 0121 314 0901
- Left Luggage - Baggage Storage (Lockers). Located on the Station Forecourt. Mon - Sat 07:00 - 23:00. Sun 08:00 - 22:00.
- Lost Property
- Yes
- Excess Baggage Company
-
Monday - Friday 09:00 - 17:30
- Operated by Excess Baggage Company
- 0330 024 0215
- Located on the station forecourt
- Customer Services
-
Luggage received from terminated trains at Birmingham New Street only
- Ticket gates
- Yes
-
Wide gates are available for wheelchair users, buggy's and passengers with luggage.
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- ATM machines are located on the paid concourse
- First class Lounge
- Yes
-
Located
On the paid concourse between Platforms 3 & 4
Tickets Accepted
Virgin (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
- First class Lounge opening hours
-
Monday - Friday 06:15 - 19:45
Saturday 08:00 - 18:00
Sunday 10:00 - 18:00
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Located opposite Network Rail Reception on the main concourse
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Birmingham New Street station
- Refreshment facilities
- Yes
- Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
- Shops
- Yes
- Type of shops available
-
- Boots located on the main concourse, before the ticket barrier
- Camden Food located beyond the ticket barrier
- Costa located beyond the ticket barrier next to Platform 5b escalator
- Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10
- M&S Food located on the main concourse
- Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator
- The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator
- W H Smith located on the main concourse, before the ticket barrier
- Toilets
- Yes
- Toilets Location
-
Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
These are located between:
- Platforms 2 - 3a (Blue Lounge)
- Platforms 10 - 11a (Yellow Lounge)
- Platforms 10 - 11b (Red Lounge)
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets,Male toilets
- National key toilets
- Yes
- National key toilets location
-
Close to Platforms 1A and 12A and Platforms 10 and 11B
- Waiting Rooms
- Yes
- Waiting rooms location
- There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
- Waiting rooms opening hours
Accessibility and mobility access
- Staff help available
- Yes
-
Journey Care assistance is available prior to travel via the relevant Train Operator:
- Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
- CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
- London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
- Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
- Staff help available opening times
-
Monday - Sunday 07:30 - 23:59
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
- Wheelchairs available
- Yes
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