Last updated:Today at 00:03
Train companies affected:South Western Railway
Birmingham New Street station, Station Street, Birmingham, West Midlands, B2 4QA
On the main concourse next to WH Smiths
Yes
No
Staff available to assist where required.
Yes
Floorwalkers are available to assist all customers
Yes
No
No
Journey Care assistance is available prior to travel via the relevant Train Operator:
Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Yes
Available at Customer Reception and station floorwalkers
Luggage received from terminated trains at Birmingham New Street only
Yes
Yes
This station has step-free access to all platforms / the platform.
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
Yes
Wide gates are available for wheelchair users, buggy's and passengers with luggage.
No
Staff available to assist where required.
Yes
Floorwalkers are available to assist all customers
Yes
Yes
Yes
Close to Platforms 1A and 12A and Platforms 10 and 11B
Yes
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
No
Yes
Located opposite Network Rail Reception on the main concourse
Yes
Yes
Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit Traintaxi
Yes
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
Alternatively, please contact Passenger Assist of the relevant train operator:
West Midlands Railway - 0800 024 8998
Avanti West Coast - 0800 0158 123
0 spaces
There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street
Journey Care assistance is available prior to travel via the relevant Train Operator:
Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Yes
Available at Customer Reception and station floorwalkers
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
These are located between:
Platforms 2 - 3a (Blue Lounge)
Platforms 10 - 11a (Yellow Lounge)
Platforms 10 - 11b (Red Lounge)
Yes
Close to Platforms 1A and 12A and Platforms 10 and 11B
Yes
Female toilets,Male toilets
Yes
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
No
Located
On the paid concourse between Platforms 3 & 4
Tickets Accepted
Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
APCOA Parking (UK) Limited
38 spaces
0 space
There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street
Yes
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
Alternatively, please contact Passenger Assist of the relevant train operator:
West Midlands Railway - 0800 024 8998
Avanti West Coast - 0800 0158 123
Yes
Yes
ATM machines are located on the paid concourse
Yes
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Yes
Boots located on the main concourse, before the ticket barrier
Camden Food located beyond the ticket barrier
Costa located beyond the ticket barrier next to Platform 5b escalator
Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10
M&S Food located on the main concourse
Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator
The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator
W H Smith located on the main concourse, before the ticket barrier
Yes
Yes
Located opposite Network Rail Reception on the main concourse
No
No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA
58 spaces
If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists
Stands
Yes
Yes
There are no cycle hire facilities at this station
Taxis drop off with the 'drop & go' in the Hill Street entrance.
The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
There are nearby bus stops on Smallbrook Queensway and Hill Street
Most buses are wheelchair accessible.
For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/
Regular train service to Birmingham International. 10 - 15 minute journey