Skip to main content
Last updated:Today at 13:50
Train companies affected:CrossCountry, Great Western Railway
Last updated:Today at 13:15
Train companies affected:South Western Railway
Last updated:Today at 02:21
Train companies affected:National Rail

Birmingham New Street (BHM)

Birmingham New Street station, Station Street, Birmingham, West Midlands, B2 4QA

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Saturday: 05:15 - 23:00
  • Opening Hours Sunday: 08:00 - 23:00
Location

On the main concourse next to WH Smiths

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

No

Staff available to assist where required.

Height adjusted ticket office counter

Yes

Floorwalkers are available to assist all customers

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 04:15 - 02:00
  • Information Services Opening Times Saturday: 04:15 - 00:30
  • Information Services Opening Times Sunday: 08:00 - 23:00

Staff Help Available

  • Staff Help Available Monday to Sunday: 07:30 - 23:59

Journey Care assistance is available prior to travel via the relevant Train Operator:

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Customer Help Points

Yes

Available at Customer Reception and station floorwalkers

Customer Services Notes

Luggage received from terminated trains at Birmingham New Street only

Luggage Storage

Yes

Lost Property

  • Lost Property Monday to Friday: 09:00 - 17:30

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Ticket barriers and gates

Yes

Wide gates are available for wheelchair users, buggy's and passengers with luggage.

Accessible ticket machines

No

Staff available to assist where required.

Height adjusted ticket office counter

Yes

Floorwalkers are available to assist all customers

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Close to Platforms 1A and 12A and Platforms 10 and 11B

Waiting rooms

Yes

There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

Seating area

No

Accessible public telephones

Yes

Located opposite Network Rail Reception on the main concourse

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit Traintaxi

Impaired mobility set down/pick-up point

Yes

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

Alternatively, please contact Passenger Assist of the relevant train operator:

  • West Midlands Railway - 0800 024 8998

  • Avanti West Coast - 0800 0158 123

Accessible spaces

0 spaces

There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street

Staff Help

Staff help available
  • Staff help available Monday to Sunday: 07:30 - 23:59

Journey Care assistance is available prior to travel via the relevant Train Operator:

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Customer Help Points and Meeting Point

Yes

Available at Customer Reception and station floorwalkers

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

These are located between:

  • Platforms 2 - 3a (Blue Lounge)

  • Platforms 10 - 11a (Yellow Lounge)

  • Platforms 10 - 11b (Red Lounge)

Accessible Toilets

Yes

Close to Platforms 1A and 12A and Platforms 10 and 11B

Baby Changing

Yes

Female toilets,Male toilets

Waiting Rooms

Yes

There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

Seating Area

No

First Class Lounge

  • First Class Lounge Monday to Friday: 06:15 - 19:45
  • First Class Lounge Saturday: 08:00 - 18:00
  • First Class Lounge Sunday: 10:00 - 18:00

Located

On the paid concourse between Platforms 3 & 4

Tickets Accepted

Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available

Operator

APCOA Parking (UK) Limited

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

38 spaces

Accessible spaces

0 space

There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street

Impaired mobility set down/pick up points available

Yes

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

Alternatively, please contact Passenger Assist of the relevant train operator:

  • West Midlands Railway - 0800 024 8998

  • Avanti West Coast - 0800 0158 123

Car park CCTV

Yes

ATM

Yes

ATM machines are located on the paid concourse

Refreshment Facilities

Yes

Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.

Shops

Yes

  • Boots located on the main concourse, before the ticket barrier  

  • Camden Food located beyond the ticket barrier 

  • Costa located beyond the ticket barrier next to Platform 5b escalator 

  • Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 

  • M&S Food located on the main concourse 

  • Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 

  • The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 

  • W H Smith located on the main concourse, before the ticket barrier

Pay Phones

Yes

Accessible Public Telephones

Yes

Located opposite Network Rail Reception on the main concourse

Post Boxes

No

No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA

Bicycle Storage

Spaces

58 spaces

If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists

Type of Storage

Stands

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station