Birmingham New Street (BHM)

Staff available to assist where required.

Floorwalkers are available to assist all customers

Journey Care assistance is available prior to travel via the relevant Train Operator:

• Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00

• CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00

• London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00

• Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Available at Customer Reception and station floorwalkers

Wide gates are available for wheelchair users, buggy's and passengers with luggage.

Staff available to assist where required.

Floorwalkers are available to assist all customers

Close to Platforms 1A and 12A and Platforms 10 and 11B

There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

Located opposite Network Rail Reception on the main concourse

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit Traintaxi

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

Alternatively, please contact Passenger Assist of the relevant train operator:

• West Midlands Railway - 0800 024 8998

• Avanti West Coast - 0800 0158 123

Journey Care assistance is available prior to travel via the relevant Train Operator:

• Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00

• CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00

• London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00

• Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Available at Customer Reception and station floorwalkers

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

These are located between:

• Platforms 2 - 3a (Blue Lounge)

• Platforms 10 - 11a (Yellow Lounge)

• Platforms 10 - 11b (Red Lounge)

Close to Platforms 1A and 12A and Platforms 10 and 11B

Female toilets,Male toilets

There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

Located

On the paid concourse between Platforms 3 & 4

Tickets Accepted

Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

Alternatively, please contact Passenger Assist of the relevant train operator:

• West Midlands Railway - 0800 024 8998

• Avanti West Coast - 0800 0158 123

ATM machines are located on the paid concourse

Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.

• Boots located on the main concourse, before the ticket barrier  

• Camden Food located beyond the ticket barrier 

• Costa located beyond the ticket barrier next to Platform 5b escalator 

• Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 

• M&S Food located on the main concourse 

• Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 

• The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 

• W H Smith located on the main concourse, before the ticket barrier

Located opposite Network Rail Reception on the main concourse

Find WiFi Hotspots around Birmingham New Street station

No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA