Brookwood (BKO)
Brookwood station, Connaught Road, Brookwood, Woking, Surrey, GU24 0ER
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:30 - 13:00
- Opening Hours,Saturday: 08:10 - 15:00
- Opening Hours,Sunday: Unavailable
Location
The ticket office is located on Platform 1.
Ticket Vending Machines are located in the main booking hall and on platform 2.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Brookwood ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:00 - 22:00
- Information Services Opening Times,Saturday: 07:00 - 19:00
- Information Services Opening Times,Sunday: 09:30 - 17:30
Staff Help Available
Unavailable
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brookwood.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Step-free category B3 station. Ramp at up to 1:7 gradient to Platform 1 (for trains towards London). Steps to Platform 2 (for trains towards Basingstoke/ Alton).
Ticket barriers and gates
Available
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only open during Ticket Office opening hours.
Waiting rooms
- Waiting rooms,Monday to Sunday: 06:30 - 12:30
Platform 1.
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Brookwood Car Park - September 2023
5 spaces
Brookwood Marked Bays - September 2023
Not Specified
Brookwood Car Park - September 2023
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can be deployed from the rear and side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for 1 vehicle at a time to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Customer Help points are located on every platform
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Nearest accessible station
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only open during Ticket Office opening hours.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Sunday: 06:30 - 12:30
Platform 1.
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Brookwood Car Park
Spaces
460 spaces
Accessible spaces
5 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.60
- Off-peak rate £4.90
- Rate per day £9.80
- Rate on Saturday £4.90
- Rate on Sunday £4.90
- Rate per week £39.10
- Rate per month £137.90
- Rate per 3 months £413.70
- Rate per year £1379.00
Notes
RingGo Code 77480.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £4.90.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £14.70.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Brookwood Marked Bays
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Parking charges
Parking charges apply
- Off-peak rate £6.40
- Rate per day £12.80
- Rate on Saturday £6.40
- Rate on Sunday £6.40
Notes
RingGo Code 77490.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £6.40.
Off Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £19.20.
Refreshment Facilities
Available
A newsagent on approach to the building.
Public Telephones
No
Bicycle Storage
Spaces
294 spaces
A New cycle hub includes 24 hour access, full CCTV coverage and maintenance tools.
Type of Storage
Compounds
Location
A sheltered compound, to the right of the main building.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station forecourt off Connaught Road (A324)
Information to plan your onward journey is available in a printable format here
