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Bourne End (BNE)

Bourne End station, Station Road, Bourne End, Buckinghamshire, SL8 5QH

Station Opening Time changes

Ticket Office Revised Times

The ticket office, toilets and waiting rooms will have the following changes to planned opening hours:

Closed from Saturday 28th June until Monday 7th July

Until Further Notice the Ticket Office will be closed on Saturdays.

Tickets can be purchased via Ticket Machines or Digitally.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:05 - 12:35
  • Opening Hours,Saturday: 07:05 - 13:35
  • Opening Hours,Sunday: Unavailable

The ticket vending machine is card only

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

Smartcard Accepted

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 06:15 - 13:15
  • Information Services Opening Times,Saturday: 07:15 - 14:15
  • Information Services Opening Times,Sunday: Unavailable

Staff Help Available

  • Staff Help Available,Monday to Friday: 06:15 - 13:15
  • Staff Help Available,Saturday: 07:15 - 14:15
  • Staff Help Available,Sunday: Unavailable

Meeting point: Waiting shelter platform 2.

This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

Unavailable

Lost Property

Available

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.

Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.

Register your lost item here

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

Step Free Category B1 Station Step free access available to both platforms. Please note that access to the platforms from the adjacent car park is via a short ramp.

This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

The radar key is available from station staff.

Waiting rooms

Available

Ticket office hours

Within the ticket office on platform 1.

Seating area

Available

Induction loop pay phones

Available

Public telephones are not accessible

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Accessible taxis are available by contacting local taxi firms

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

0 spaces

Accessible car park equipment

Yes

Parking is free for valid blue badge holders

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

Ramp deployment from rear of vehicle

Ramps can be deployed from the rear and side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 3.6m wide

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 06:15 - 13:15
  • Staff help available,Saturday: 07:15 - 14:15
  • Staff help available,Sunday: Unavailable

Meeting point: Waiting shelter platform 2.

This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.

Customer Help Points

Yes

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are available inside and outside this station

Toilets

Available

The toilets are located on Platform 1. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Accessible Toilets

Available

The radar key is available from station staff.

Baby Changing

Unavailable

Waiting Rooms

Available

Ticket office hours

Within the ticket office on platform 1.

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

50 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Parking is free for valid blue badge holders

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

Yes

Notes

Find out more about car parking at this station.

Refreshment Facilities

Available

Vending machine on Platform 1

Shops

Unavailable

Vending machine on Platform 1

Public Telephones

Yes

Accessible Public Telephones

Available

Public telephones are not accessible

Public Wi-Fi

Unavailable

Find WiFi Hotspots near this station

Bicycle Storage

Spaces

18 spaces

Please note cycles can be carried on our trains free of charge.

Type of Storage

Racks & Stands

Location

Platform 1

Sheltered

Yes

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

No

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