Brentwood (BRE)
Managed by Elizabeth line
Station facilities
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Station seating facilities
Station seating facilities - Heated waiting rooms are located on both Platform 3 and Platform 4.
- There is one step to access the waiting room on platform 4.
- Access to the waiting room on platform 3 is step free.
- Both waiting rooms are open from first train to last.
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Trolleys
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Refreshments
Note Coffee shop located on platform 3 -
ATM machine
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Toilets
Toilets Platforms 3&4
Baby change facilities are available within the accessible toilets on platforms 3&4.
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Pay phone
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Internet
Public Wi-Fi Yes -
Post box
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Tourist information office
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Shops
Shops News agent located at the top of the staircase to platform 1
Brentwood
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Alexandra Road car park and limited spaces on Platform 4
- Not all storage is covered by CCTV
- Storage CCTV
- Yes
- Car Park
- Web address
- https://www.ncp.co.uk/find-a-car-park/car-parks/brentwood-station-tfl/
- Opening hours
-
•This car park is open 24 hours
- Number of spaces
- 421 with 17 accessible spaces available
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
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Bus stops are located outside station on the main road.
Information to plan your onward journey is available in a printable format www.nationalrail.co.uk/static/documents/content/Brentwood%20MAP.pdf
Details of nearest taxis are shown on station information poster.
- Taxi
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A taxi office is located at the platform 4 entrance/exit to the station on The Parade
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 07:10 - 20:10
- Location
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Warley Hill entrance in the ticket hall
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
Accessible ticket machines are located within the ticket hall on Warley Hill and inside the station entrance on platform 4 The Parade.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
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Travelling with Contactless is available.
- Penalty fares
- Penalty fares apply for Elizabeth line
- London fare zone
- Zone 9
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Staff available from the first train to last train
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Lost Property
- Yes
- TfL Lost property
- Ticket gates
- Yes
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Brentwood has a Secure Station accreditation
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail replacement bus services depart from:
Alexandra Road for both Westbound and Eastbound services
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee shop located on platform 3
- Shops
- Yes
- Type of shops available
- News agent located at the top of the staircase to platform 1
- Toilets
- Yes
- Toilets Location
-
Platforms 3&4
Baby change facilities are available within the accessible toilets on platforms 3&4.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located on Platform 3 and 4; these toilets are operated by a radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
-
- Heated waiting rooms are located on both Platform 3 and Platform 4.
- There is one step to access the waiting room on platform 4.
- Access to the waiting room on platform 3 is step free.
- Both waiting rooms are open from first train to last.
- Waiting rooms opening hours
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Open from the first train till last train
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance. - Helpline opening hours
- Staff help available
- Yes
- Staff are available to assist from the first to last train.
- Staff help available opening times
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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- Accessibility Category B3. This station has step-free access to some platforms. It is step-free from the booking hall via lifts to Platforms 1, 2 and 3. Access to Platform 4 through Alexandra Road car park entrance via a high gradient road.
- Staff ramp assistance is always available
- Accessible seating is available on platforms 3&4.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Staff are available to assist from the first to last train.
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