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Last updated:Today at 08:05
Train companies affected:South Western Railway

Brentwood (BRE)

Brentwood station, Warley Hill, Brentwood, Essex, CM14 4EW

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 20:00
  • Opening Hours Saturday: 06:10 - 20:00
  • Opening Hours Sunday: 07:10 - 20:10
Location

Warley Hill entrance in the ticket hall

London Fare Zone

Zone 9

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Accessible ticket machines are located within the ticket hall on Warley Hill and inside the station entrance on platform 4 The Parade.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Oyster cards are only available from ticket machines.

Zone 9

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Smartcard notes

 Travelling with Contactless is available.

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

Yes

Staff are available to assist from the first to last train.

Customer Help Points

Yes

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Customer Services Notes

Please call our Customer Services Centre on 0343 222 1234 (Service and network
charges may apply. See click here for details)



Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

  • Accessibility Category B1. This station has step-free access to some platforms. It is step-free from the booking hall via lifts to Platforms 1, 2 and 3. Access to Platform 4 through Alexandra Road car park entrance via a high gradient road.

  • Staff ramp assistance is always available

  • Accessible seating is available on platforms 3&4.

  • Wheelchairs are available from first to last train.

Ticket barriers and gates

Yes

Brentwood has a Secure Station accreditation

Accessible ticket machines

Yes

Accessible ticket machines are located within the ticket hall on Warley Hill and inside the station entrance on platform 4 The Parade.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

These toilets are operated by a radar key

The National key toilets are located on Platform 3 and 4.

Waiting rooms

Yes

Open from the first train till last train

  • Heated waiting rooms are located on both Platform 3 and Platform 4.

  • There is one step to access the waiting room on platform 4.

  • Access to the waiting room on platform 3 is step free.

  • Both waiting rooms are open from first train to last.

Seating area

Yes

Waiting rooms and covered seats are available on both platforms 3&4

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

17 spaces

Staff Help

Staff help available

Yes

Staff are available to assist from the first to last train.

Customer Help Points and Meeting Point

Yes

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here Passenger Assist | National Rail



We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

Toilets

Yes

Toilets are located on both Platforms 3&4

Baby change facilities are available within the accessible toilets on platforms 3&4, which is accessible with a radar key.

Accessible Toilets

Yes

These toilets are operated by a radar key

The National key toilets are located on Platform 3 and 4.

Baby Changing

Yes

Waiting Rooms

Yes

Open from the first train till last train

  • Heated waiting rooms are located on both Platform 3 and Platform 4.

  • There is one step to access the waiting room on platform 4.

  • Access to the waiting room on platform 3 is step free.

  • Both waiting rooms are open from first train to last.

Seating Area

Yes

Waiting rooms and covered seats are available on both platforms 3&4

Spaces

421 spaces

Accessible spaces

17 spaces

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

ATM

No

Refreshment Facilities

Yes

Coffee shop located on platform 3

Shops

Yes

News agent located at the top of the staircase to platform 1

Pay Phones

No

Public Wi-Fi

Yes

Bicycle Storage

Type of Storage

Stands

Location

Alexandra Road car park and limited spaces on Platform 4

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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