Carlisle (CAR)
Managed by Avanti West Coast
Station facilities
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Station seating facilities
Station seating facilities Seating available on all platforms with waiting rooms throughout.
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Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7
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Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
Note -
Tourist information office
-
Shops
Shops Newsagent
Carlisle
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Wheel Racks- Storage sheltered
- Yes
- Storage location
-
Platform 8.
- Storage spaces
- 16
-
Space for 16 cycles on Platform 8.
8 x hoops on platform 8 (2 x cycles per hoop = 16 spaces)
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- Peddalpushers
Lonnings End, Sandy Lonning, Brampton, CA8 1RA - Car Park
- Station Car Park
- Operator
- Avanti West Coast
- Address
-
Court Square
Carlisle
Cumbria
CA1 1QZ - Note
-
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 160 with 10 accessible spaces available
-
Eco friendly car hire available from this station. Click here for more information.
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £12.00
- Saturday rate
- £5.00
- Sunday rate
- £5.00
- Monthly rate
- £166.00
- 3 Monthly rate
- £374.00
- Annual rate
- £1200.00
-
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website
Different rates apply to non rail users, please speak to a member of staff.
- CCTV Coverage
- Yes
- Car Park
- Station Car Park 2
- Operator
- Avanti West Coast
- Address
-
South George Street
Carlisle
Cumbria
CA2 5AW - Note
-
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 79 with 4 accessible spaces available
- Free of charge
- No
- Daily rate
- £12.00
- Saturday rate
- £5.00
- Sunday rate
- £5.00
- Monthly rate
- £166.00
- 3 Monthly rate
- £374.00
- Annual rate
- £1200.00
-
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
- CCTV Coverage
- Yes
- Impaired mobility set down / pick up points available
- Yes
- Car hire
-
Hertz
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:00 - 20:00
Saturday 05:00 - 20:00
Sunday 09:00 - 20:00
- Location
-
Ticket machines can be found in the booking hall.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
- Penalty fares
- Penalty fares apply for TransPennine Express
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
- Lost Property
- Yes
- Avanti West Coast Lost Property
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail replacement coach services can be found at the front of the station
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Refreshment facilities
- Yes
- Shops
- Yes
- Type of shops available
- Newsagent
- Toilets
- Yes
- Toilets Location
-
The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- No
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
-
Seating available on all platforms with waiting rooms throughout.
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 08000 158 123 (08000 158 124 Textphone)
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
-
Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
- Staff help available opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Category A - This station has step-free access to all platforms / the platform
Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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