Last updated:Today at 09:01
Train companies affected:South Western Railway
Carlisle (CAR)
Carlisle station, Court Square, Carlisle, Cumbria, CA1 1QZ
Main entrance closure
The main entrance at Carlisle station is currently closed while building repairs take place. Please follow signs for the entrance at the rear of the station which is open as normal.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:00 - 20:00
- Opening Hours Saturday: 05:00 - 20:00
- Opening Hours Sunday: 09:00 - 20:00
Location
Ticket machines can be found in the booking hall.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A - This station has step-free access to all platforms / the platform
Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
Yes
Seating available on all platforms with waiting rooms throughout.
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
Carlisle Car Park 1
10 spaces
Carlisle Car Park 2
4 spaces
Carlisle Car Park 1
Eco friendly car hire available from this station. Click here for more information.
Accessible car park equipment
Carlisle Car Park 1
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points and Meeting Point
Yes
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7
Accessible Toilets
No
Baby Changing
Yes
Waiting Rooms
Yes
Seating available on all platforms with waiting rooms throughout.
Seating Area
Yes
Station Car Park
Operator
Avanti West Coast
- Court Square
- Carlisle
- CA1 1QZ
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
160 spaces
Accessible spaces
10 spaces
Eco friendly car hire available from this station. Click here for more information.
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £5.50
- Rate on Sunday £5.50
- Rate per month £166.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website
Different rates apply to non rail users, please speak to a member of staff.
Station Car Park 2
Operator
Avanti West Coast
- South George Street
- Carlisle
- Cumbria
- CA2 5AW
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
79 spaces
Accessible spaces
4 spaces
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £5.50
- Rate on Sunday £5.50
- Rate per month £166.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Newsagent
Bicycle Storage
Spaces
16 spaces
Space for 16 cycles on Platform 8.
8 x hoops on platform 8 (2 x cycles per hoop = 16 spaces)
Type of Storage
Racks
Location
Platform 8.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
PeddalpushersLonnings End, Sandy Lonning, Brampton, CA8 1RA
More Information
Transport Links
Rail replacement coach services can be found at the front of the station
PeddalpushersLonnings End, Sandy Lonning, Brampton, CA8 1RA
Hertz
