Cardiff Queen Street (CDQ)
Managed by Transport for Wales
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
Note Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3. -
ATM machine
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Toilets
Toilets The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
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Pay phone
Pay phone Cards and Coins -
Internet
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Post box
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Tourist information office
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Shops
Cardiff Queen Street
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
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to the right of the station front
- Storage spaces
- 10
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
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Limited service from stop outside station Mondays to Fridays
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 07:40 - 18:00
Sunday 10:00 - 15:30
Temporary opening hours due to the COVID-19 pandemic.
- Location
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Near the main entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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The ticket machines are near the main entrance and take cash and major debit and credit cards.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
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Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
- More information about Penalty fares
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
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Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 07:40 - 18:00
Sunday 10:00 - 15:30
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- No
- Lost Property
- Yes
- Transport for Wales
- 03333 211 202
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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For services towards Cardiff Central use the bus stop on Churchill Way at the entrance of the ibis Hotel.
For services towards Cathays use the bus stop on Churchill Way, opposite ibis Hotel.
Please ask a member of station staff if you are unsure of which stop to use.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Refreshment facilities
- Yes
- Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
- Toilets
- Yes
- Toilets Location
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The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03333 211202
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
- Staff help available
- Yes
- Help provided by on train staff outside staffing hours.
- Staff help available opening times
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Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:30 - 23:00
Sunday 08:00 - 23:00
Temporary hours due to corona virus pandemic
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Usually, Category B.
Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”
- Wheelchairs available
- No
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