Last updated:Today at 13:36
Train companies affected:CrossCountry, East Midlands Railway
Last updated:Today at 10:58
Train companies affected:South Western Railway
Cardiff Queen Street station, Station Terrace, Cardiff, Cardiff, CF10 4EY
Temporary opening hours due to the COVID-19 pandemic.
Near the main entrance
Yes
Yes
The ticket machines are near the main entrance and take cash and major debit and credit cards.
Yes
Yes
No
Yes
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
Help provided by on train staff outside staffing hours.
No
Contact our Customer Relations team directly via the Transport for Wales Website.
No
Yes
Yes
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Usually, Category B.
Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”
Yes
Yes
The ticket machines are near the main entrance and take cash and major debit and credit cards.
Yes
Yes
Yes
Yes
Closed until further notice.
Seating area in the café on platform 3/4.
Yes
No
No
Help provided by on train staff outside staffing hours.
No
Yes
The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
Yes
No
Closed until further notice.
Seating area in the café on platform 3/4.
Yes
No
Yes
No
Outside the station.
36 spaces
Stands
Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2
No
Yes
There are no cycle hire facilities at this station
The rail replacement bus stop is on Churchill Way. To Cardiff Central, it will stop by the entrance to Ibis Hotel. To Cathays/Health, it will stop opposite the Ibis Hotel.
Limited service from stop outside station Mondays to Fridays