Last updated:Yesterday at 23:28
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Yesterday at 21:18
Train companies affected:South Western Railway
Cardiff Queen Street (CDQ)
Cardiff Queen Street station, Station Terrace, Cardiff, Cardiff, CF10 4EY
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Saturday: 07:40 - 18:00
- Opening Hours Sunday: 10:00 - 15:30
Temporary opening hours due to the COVID-19 pandemic.
Location
Near the main entrance
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machines are near the main entrance and take cash and major debit and credit cards.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Saturday: 07:40 - 18:00
- Information Services Opening Times Sunday: 10:00 - 15:30
Staff Help Available
- Staff Help Available Monday to Saturday: 06:30 - 23:00
- Staff Help Available Sunday: 08:00 - 23:00
Help provided by on train staff outside staffing hours.
Customer Help Points
No
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Usually, Category B.
Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
The ticket machines are near the main entrance and take cash and major debit and credit cards.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Saturday: 05:30 - 00:00
- Waiting rooms Sunday: 08:00 - 23:00
Closed until further notice.
Seating area in the café on platform 3/4.
Seating area
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Saturday: 06:30 - 23:00
- Staff help available Sunday: 08:00 - 23:00
Help provided by on train staff outside staffing hours.
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
Toilets
Yes
The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Saturday: 05:30 - 00:00
- Waiting Rooms Sunday: 08:00 - 23:00
Closed until further notice.
Seating area in the café on platform 3/4.
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
Yes
Post Boxes
No
Outside the station.
Bicycle Storage
Spaces
36 spaces
Type of Storage
Stands
Location
Cycle parking is located at three locations.
8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance.
6 Sheffield stands providing for 12 bicycles are located on Platform 5.
4 Sheffield stands providing for 8 bicycles are located on Platform 2
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is on Churchill Way. To Cardiff Central, it will stop by the entrance to Ibis Hotel. To Cathays/Health, it will stop opposite the Ibis Hotel.
Limited service from stop outside station Mondays to Fridays
