Last updated:Today at 15:32
Train companies affected:Avanti West Coast, London Northwestern Railway
Charing Cross (Glasgow) (CHC)
Charing Cross station, Elmbank Crescent, Glasgow, Glasgow City, G2 3HW
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 23:20
- Opening Hours,Saturday: 06:00 - 23:20
- Opening Hours,Sunday: 08:20 - 23:30
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday & Public Holidays: Available
Staff Help Available
- Staff Help Available,Monday to Saturday: 06:00 - 23:20
- Staff Help Available,Sunday: 08:20 - 23:20
Customer Help Points
Yes
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.
Electronic Ticket Gates
Located at the main entrance.
Platform 1
By the help point.
Platform 2
By the help point.
Customer Services Notes
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 21:00
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station. This station has step-free access to both platforms. The Passenger Assist meeting point is at the Ticket Office
Please take care when boarding/alighting the train at platform 1 and 2, as the stepping distance between the train and the platform may be more prominent than at other platforms.
Ticket barriers and gates
Available
Ticket gates to all platforms
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Available
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 06:00 - 23:20
- Staff help available,Sunday: 08:20 - 23:20
Customer Help Points
Yes
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.
Electronic Ticket Gates
Located at the main entrance.
Platform 1
By the help point.
Platform 2
By the help point.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
As part of our COVID-19 response, the toilets are opened upon request. The toilets are located on the Concourse. Radar - National Key Scheme
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Available
Seating Area
Available
ATM
Available
Refreshment Facilities
Available
Cafe
Shops
Unavailable
Public Telephones
Yes
Public Wi-Fi
Unavailable
Bicycle Storage
Spaces
10 spaces
Type of Storage
Stands
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
Gear of Glasgow www.gearbikes.com
NextBike cycle hire is available close to the station. More information on this scheme can be found at www.nextbike.co.uk/en/glasgow
More Information
Transport Links
Buses pick up/drop off from Elmbank Gardens to the left of the station entrance.
Please click the link below for the exact bus pick up location:-
visit www.traintaxi.co.uk for details of taxis available for hire
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Gear of Glasgow www.gearbikes.com
NextBike cycle hire is available close to the station. More information on this scheme can be found at www.nextbike.co.uk/en/glasgow
