Chepstow (CPW)
Managed by Transport for Wales
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
Note Café -
ATM machine
-
Toilets
-
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Chepstow
Getting to and from the station
- Car Park
Chepstow Station Car Park- Operator
- Transport for Wales
- Phone number
- 03333 211 202
- Address
-
-
-
- Opening hours
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Monday - Friday 24 Hours a Day
- Number of spaces
- 11 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- Yes
- Taxi
-
There is a taxi rank outside the front of the station.
- Impaired mobility set down / pick up points available
- Yes
- Set down and pick up outside the station entrance.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday, Tuesday, Wednesday, Thursday, Friday 06:30 - 17:30
Saturday 08:00 - 13:00
The ticket office is operated by a third party agent called Chepstow Trains. www.chepstowtrains.com 01291 639197.
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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The ticket machine takes debit and credit cards only.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
- More information about Penalty fares
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
-
Monday, Tuesday, Wednesday, Thursday, Friday 06:30 - 11:30
- Passenger Information Systems
- Departure screens
- Customer help points
- No
- Lost Property
- Yes
- Transport for Wales
- 03333 211 202
- Customer Services
- Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
- Ticket gates
- No
- CCTV
- No
- Location for Rail Replacement Services
- Rail replacement services depart from the station entrance, unless otherwise stated on the station poster boards.
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Café
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03333 211202
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
- Staff help available
- Yes
- No platform staff available. Assistance is provided by the Conductor on the train.
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
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Category B3
Step free access is available to Platform 1 (to Gloucester). Platform 2 (for Newport) is only accessible via a footbridge. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Severn Tunnel Junction; Lydney;
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