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Last updated:Today at 17:58
Train companies affected:National Rail

Chepstow (CPW)

Chepstow station, Station Road, Chepstow, Monmouthshire, NP16 5PD

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:30 - 17:30
  • Opening Hours Saturday: 08:00 - 13:00

The ticket office is operated by a third party agent, Chepstow Trains. www.chepstowtrains.com. 01291 639197.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:30 - 11:30

Staff Help Available

Yes

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Customer Help Points

No

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

No

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

Category B3.

Step free access is available to Platform 1 (to Gloucester).  Platform 2 (for Newport) is only accessible via a footbridge.

Ticket barriers and gates

No

Accessible ticket machines

Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Set down and pick up outside the station entrance.

Accessible spaces

0 spaces

Accessible car park equipment

Chepstow Car Park 1

Staff Help

Staff help available

Yes

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Customer Help Points and Meeting Point

No

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Chepstow Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Sunday & Public Holidays: Yes
Spaces

11 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Set down and pick up outside the station entrance.

Car park CCTV

Yes

Parking charges

Parking is free

Chepstow Station - Monmouthshire County Council Station Road Car Park

Operator

Monmouthshire County Council

Car Parking Availability
  • Car Parking Availability Monday to Sunday & Public Holidays: Yes
Spaces

55 spaces

Accessible spaces

0 space

Accessible car park equipment

No

Impaired mobility set down/pick up points available

Yes

Set down and pick up outside the station entrance.

Car park CCTV

No

Parking charges

Parking is free

Notes

This car park is operated by Monmouthshire County Council and more details can be found here
Parking - Pay and Display - Monmouthshire

Refreshment Facilities

Yes

Café

Bicycle Storage

Spaces

0 spaces

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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