Crewe (CRE)
Managed by Avanti West Coast
Station facilities
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Station seating facilities
Station seating facilities Platform 5 and Platform 6 as well as the Calm Corner on Platform 5
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Trolleys
Trolleys Yes -
Refreshments
Note Shops and cafes available on P1-5 an P6-11 including the concourse
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ATM machine
ATM machine -
Toilets
Toilets The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6.
Toilet opening times :
Monday to Friday: 04.00am - 02.00am
Saturday: 04.00am - 02.00am
Sunday: 06.00am - 02.00am
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Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
Note -
Tourist information office
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Shops
Shops
Crewe
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- all platforms
- Storage spaces
- 186
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10 hoops on platform 3 (2 x cycles per hoop = 20 spaces)
22 hoops on platform 5 (2 x cycles per hoop = 44 spaces)
20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces)
22 hoops on platform 11 (2 x cycles per hoop = 44 spaces)
17 hoops on platform 12 (2 x cycles per hoop = 34 spaces)
5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces)
Short Stay Car Park Pedley Street 18 spaces
Weston Road Car Park 10 spaces
- Storage CCTV
- Yes
- Car Park
- Pedley Street (Car Park 1)
- Operator
- Avanti West Coast
- Address
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Pedley Street
Crewe
CW2 7AA - Note
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For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
- Opening hours
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Monday - Sunday 24 Hours a Day
- Number of spaces
- 525 with 18 accessible spaces available
- Free of charge
- No
- Daily rate
- £12.00
- Saturday rate
- £5.00
- Sunday rate
- £5.00
- Monthly rate
- £132.00
- 3 Monthly rate
- £374.00
- Annual rate
- £1200.00
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For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.
Different rates apply to non rail users, please speak to a member of staff.
- CCTV Coverage
- Yes
- Car Park
- Weston Road (Car Park 2)
- Operator
- Avanti West Coast
- Address
-
Weston Road (Opposite to B&Q)
Crewe
CW2 7WZ - Note
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For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 254 with 14 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £12.00
- Saturday rate
- £5.00
- Sunday rate
- £5.00
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For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website
Different rates apply to non rail users, please speak to a member of staff.
- CCTV Coverage
- No
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:30 - 19:00
Saturday 05:30 - 19:00
Sunday 08:10 - 19:00
- Location
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Ticket machines can be found in the Booking hall.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
- Penalty fares
- Penalty fares apply for West Midlands Trains
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
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Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
- Avanti West Coast Lost Property
- Customer Services
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Customers are encouraged to approach a member of station staff with any customer information enquiry.
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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Rail replacement coach services can be found at the side of the station on the left as you exit.
Northern Rail buses pick up / drop off at the temporary bus station, just beyond Platform 12. The bus station in question is accessible via a bridge at platform level.
Facilities
- ATM Machine
- Yes
- First class Lounge
- Yes
-
Location
On the concourse above platform 5.
To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.
- First class Lounge opening hours
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Monday - Friday 05:30 - 19:00
Saturday 08:00 - 18:00
Sunday 08:30 - 18:00
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Refreshment facilities
- Yes
-
Shops and cafes available on P1-5 an P6-11 including the concourse
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
-
The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6.
Toilet opening times :
Monday to Friday: 04.00am - 02.00am
Saturday: 04.00am - 02.00am
Sunday: 06.00am - 02.00am
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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Platform 5 and Platform 6 as well as the Calm Corner on Platform 5
- Waiting rooms opening hours
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Monday - Friday 05:30 - 19:00
Saturday - Sunday 06:00 - 19:00
Accessibility and mobility access
- Helpline Contact
- 08000 158 123 (08000 158 124 Textphone)
- Assisted travel
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Passenger assistance meeting point – Ticket barriers near main entrance.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
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Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
- Staff help available opening times
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Monday - Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Category A - This station has step-free access to all platforms
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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Monday - Sunday 24 Hours a Day
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