Last updated:Today at 08:25
Train companies affected:Greater Anglia, Stansted Express
Crewe (CRE)
Crewe station, Nantwich Road, Crewe, Cheshire, CW2 6HR
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:30 - 20:00
- Opening Hours Saturday: 05:30 - 19:00
- Opening Hours Sunday: 08:10 - 19:00
Location
Ticket machines can be found in the Booking hall.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Customer Services Notes
Customers are encouraged to approach a member of station staff with any customer information enquiry.
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A - This station has step-free access to all platforms
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access
Waiting rooms
- Waiting rooms Monday to Friday: 05:30 - 19:00
- Waiting rooms Saturday to Sunday: 06:00 - 19:00
Platform 5 and Platform 6 as well as the Calm Corner on Platform 5
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
Crewe Car Park 1
18 spaces
Crewe Car Park 2
14 spaces
Accessible car park equipment
Crewe Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
Passenger assistance meeting point - Ticket barriers near main entrance.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6.
Toilet opening times :
Monday to Friday: 04.00am - 02.00am
Saturday: 04.00am - 02.00am
Sunday: 06.00am - 02.00am
Accessible Toilets
Yes
An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:30 - 19:00
- Waiting Rooms Saturday to Sunday: 06:00 - 19:00
Platform 5 and Platform 6 as well as the Calm Corner on Platform 5
Seating Area
Yes
First Class Lounge
- First Class Lounge Monday to Friday: 05:30 - 19:00
- First Class Lounge Saturday: 08:00 - 18:00
- First Class Lounge Sunday: 08:30 - 18:00
Location
On the concourse above platform 5.
To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.
Pedley Street (Car Park 1)
Operator
Avanti West Coast
- Pedley Street
- Crewe
- CW2 7AA
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
525 spaces
Accessible spaces
18 spaces
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £5.50
- Rate on Sunday £5.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.
Different rates apply to non rail users, please speak to a member of staff.
Weston Road (Car Park 2)
Operator
Avanti West Coast
- Weston Road (Opposite to B&Q)
- Crewe
- CW2 7WZ
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
254 spaces
Accessible spaces
14 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £5.50
- Rate on Sunday £5.50
Notes
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website
Different rates apply to non rail users, please speak to a member of staff.
ATM
Yes
Refreshment Facilities
Yes
Shops and cafes available on P1-5 an P6-11 including the concourse
Shops
Yes
Bicycle Storage
Spaces
186 spaces
10 hoops on platform 3 (2 x cycles per hoop = 20 spaces)
22 hoops on platform 5 (2 x cycles per hoop = 44 spaces)
20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces)
22 hoops on platform 11 (2 x cycles per hoop = 44 spaces)
17 hoops on platform 12 (2 x cycles per hoop = 34 spaces)
5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces)
Short Stay Car Park Pedley Street 18 spaces
Weston Road Car Park 10 spaces
Type of Storage
Stands
Location
all platforms
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement coach services can be found at the side of the station and can be accessed from platform 12 using the undercover walkway to/from the horse landing.
