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Last updated:Yesterday at 00:13
Train companies affected:National Rail

Crewe (CRE)

Crewe station, Nantwich Road, Crewe, Cheshire, CW2 6HR

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:30 - 20:00
  • Opening Hours Saturday: 05:30 - 19:00
  • Opening Hours Sunday: 08:10 - 19:00
Location

Ticket machines can be found in the Booking hall.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: Yes
  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday: Yes
  • Information Services Opening Times Sunday: Yes

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Customer Help Points

Yes

Customer Services Notes

Customers are encouraged to approach a member of station staff with any customer information enquiry. 

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Luggage Storage

No

Lost Property

Yes

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A - This station has step-free access to all platforms

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access

Waiting rooms
  • Waiting rooms Monday to Friday: 05:30 - 19:00
  • Waiting rooms Saturday to Sunday: 06:00 - 19:00

Platform 5 and Platform 6 as well as the Calm Corner on Platform 5

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

Crewe Car Park 1

18 spaces

Crewe Car Park 2

14 spaces

Accessible car park equipment

Crewe Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes

Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

Passenger assistance meeting point - Ticket barriers near main entrance. 

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6. 

Toilet opening times :

​​​​​​​Monday to Friday:          04.00am - 02.00am

Saturday:           04.00am - 02.00am

Sunday: 06.00am - 02.00am

Accessible Toilets

Yes

An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:30 - 19:00
  • Waiting Rooms Saturday to Sunday: 06:00 - 19:00

Platform 5 and Platform 6 as well as the Calm Corner on Platform 5

Seating Area

Yes

First Class Lounge

  • First Class Lounge Monday to Friday: 05:30 - 19:00
  • First Class Lounge Saturday: 08:00 - 18:00
  • First Class Lounge Sunday: 08:30 - 18:00

Location

On the concourse above platform 5.

To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.

Pedley Street (Car Park 1)

Operator

Avanti West Coast

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Spaces

525 spaces

Accessible spaces

18 spaces

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £12.50
  • Rate on Saturday £5.50
  • Rate on Sunday £5.50
  • Rate per month £132.00
  • Rate per 3 months £374.00
  • Rate per year £1200.00
Notes

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.

Different rates apply to non rail users, please speak to a member of staff.

Weston Road (Car Park 2)

Operator

Avanti West Coast

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Spaces

254 spaces

Accessible spaces

14 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £12.50
  • Rate on Saturday £5.50
  • Rate on Sunday £5.50
Notes

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website

Different rates apply to non rail users, please speak to a member of staff.

ATM

Yes

Refreshment Facilities

Yes

Shops and cafes available on P1-5 an P6-11 including the concourse

Shops

Yes

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

186 spaces

10 hoops on platform 3 (2 x cycles per hoop = 20 spaces)

22 hoops on platform 5 (2 x cycles per hoop = 44 spaces)

20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces)

22 hoops on platform 11 (2 x cycles per hoop = 44 spaces)

17 hoops on platform 12 (2 x cycles per hoop = 34 spaces)

5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces)

Short Stay Car Park Pedley Street 18 spaces

Weston Road Car Park 10 spaces

Type of Storage

Stands

Location

all platforms

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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